23 March, 2017, London, UK

Omni-Channel Retailing and Customer Insight have been two of the BRC’s most popular events in the past few years. This reflects the changing nature of the customer and workforce that serves them. Personalisation, customer journeys, user experience and analytics have become just part of a new tool kit retailers have to take on board to be able to serve the customer today and predict behaviours tomorrow.

As such the BRC bring you a new event combining Omni-Channel and Customer Insight into CX an event looking to the future of the industry. 
We will explore the structural changes which retailers will have to embrace to meet the expectations of a customer with exponentially changing level of choice.

Programme >


Retail Member - £249 + VAT
Non member retailer - £349 + VAT
Associate member - £349 + VAT
Industry service provider - £750 + VAT


This event will take place at Courthouse Hotel Shoreditch, London, EC1V 9LL.


  • Dr Alan Treadgold_b&w.jpg

    Dr Alan Treadgold, Independent Global Retail Sector Consultant

  • Paul Martin_b&w.jpg

    Paul Martin, Head of Retail, KPMG BOXWOOD

  • Lee Lucas_b&w.jpg

    Lee Lucas, CEO and Principal, Fashion Retail Academy

  • Emma Heal_b&w.jpg

    Emma Heal, Retail Director, graze

  • Katy Gotch_b&w.jpg

    Katy Gotch, Director of Strategy and Customer Experience, Argos

  • Matt Eames_b&w.jpg

    Matt Eames, Chief Commercial Officer, Feefo

  • Richard Watson_b&w.jpg

    Richard Watson, Author, Lecturer and Scenario Thinker


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    Headline Sponsor

    KPMG in the UK is a leading provider of professional services, including audit, tax and advisory offerings. The retail sector is in a period of significant change, with existing business models and customer demands evolving. At KPMG, our industry specialists are working to deliver innovative approaches to our clients’ issues.
  • QlikLogo-CMYK.jpg


    Qlik delivers intuitive platform solutions for self-service data visualisation, guided analytics applications, embedded analytics and reporting. Qlik solutions empower retail teams to analyse customers, products and transactions across channels and geographical markets, rapidly integrate data from any source and identify revenue, margin and profit opportunities. Make better decisions with self-service Business Intelligence.
  • W_Logo_290x160.jpg


    Webloyalty is a leading online savings programme provider. We work with over 200 retail and travel businesses internationally to help them build stronger, more profitable relationships with their customers. Through our UK membership programmes, we help our online retail partners’ customers save hundreds of pounds a year while providing the partner with an additional revenue stream.


BRC Events aim to represent the voice of retail covering policy, legislation and industry challenges. We engage with retailers and their suppliers to offer cutting edge insights with the goal of providing information and intelligence to help our industry progress.

BRC Events would like to hear from you with regards to sponsorship of our events, feedback and ideas on topics. If you would like to get in touch, please contact one of the team below.

All event enquires, feedback and ideas

Chris Edwards, Head of Events, +44 (0) 207 854 8952 /

Sponsorship enquires

Kiara Bergan, Sponsorship Executive, +44 (0)20 7854 8982 /

Speakers and content

Kathryn Stilwell, Content Manager, +44 (0)20 78548946 /

Event management and customer services

Rosie Maguire, Event Manager, +44 207 854 8971 /


Below is a sample of some of the retailers who have attended past BRC events:

  • 99p Stores Ltd
  • Dreams
  • Monsoon
  • Thorntons
  • Dixons Retail
  • Mothercare
  • TK Maxx
  • Fenwicks
  • National Portrait Gallery
  • Waitrose
  • Fortnum and Mason
  • Oddbins
  • Harrods
  • Prêt-a-Manger
  • Alliance Boots
  • Harvey Nichols
  • Robert Dyas Holdings
  • Argos
  • Home Retail Group
  • Sainsbury’s
  • Asda
  • Iceland Foods
  • Selfridges
  • Spar
  • Boots
  • Lloyds Pharmacy
  • Specsavers
  • Crabtree & Evelyn
  • Lombok Stores
  • Superdrug Stores
  • Crew Clothing Co
  • Lush
  • Superquinn
  • Direct Wines
  • Majestic Wine Warehouses
  • WHSmith
  • Habitat
  • Pets at Home
  • Morrison
  • John Lewis
  • Signet Trading
  • Aurora Fashions
  • Lands’ End
  • Tesco
  • Dobbies Garden Centres
  • Marks & Spencer
  • The National Gallery