Following the outbreak of COVID-19, BRC Learning has created an innovative and challenging learning environment for established and emerging leaders.

Through a mix of keynote sessions and peer-to-peer learning, The Changing Leadership Landscape - Academy develops the vital leadership skills and behaviours to enable the retail sector to discover its future.

Why Attend

  • Explore the skills that enable leaders to deliver personal and business transformation.
  • Explore the new retail environments that current social, economic, and physical conditions are creating.
  • Collaborate with fellow retail leaders to learn, develop and evolve.

Who Should Attend

  • Experienced Managers in Retail Operations & Head Office Functions
  • Store & Field Management Roles
  • Managers of Leading Independents


Thought-leadership Inspirational Keynote Speakers – Delegates gain access to industry leading keynote speakers who will offer the latest thought leadership, retail trends and themes.

Thought-leadership Academy Director Led Interactions – Experienced Academy Directors will work with smaller group to discuss the themes, frame key learnings and share individual and group work to be completed. Delegates also have the opportunity to take on leadership responsibilities on behalf of the group for certain group tasks.

Access to free webinars Peer to peer learning – For the duration of the programme, Academy Directors will actively encourage our delegates to support and challenge each other. The aim is to create a learning environment that delivers team success and individual learning objectives. There will be group and individual tasks and challenges to complete between workshops, to add a continuous learning element to the programme.

Thought-leadership Team Challenge - Following successful completion and attendance of the programme workshops, our delegates, in their learning groups, will create an innovative strategic proposition for a new retail business. Including Customer Identity & Brand, People Strategy, Product Mix Analysis, Retail Financial Performance and Future Sustainability Plans. Groups will then be invited to present their innovative approach, in their own creative way, to the BRC Executive Team and Academy Programme Team of Programme Manager, Programme Director and selected Group Directors and Keynote Speakers.


We might traditionally call this - Leadership for Managers

What we want delegates to ask is: What place of leadership can I take at the heart of my organisation regardless of my role? How can I ensure that my organisational culture is one of liberating and inclusive leadership and not potential over management?

Exploring the leadership skills required to inhabit a leadership role. To analyse the importance of understanding who you are or who you are now? How do you develop your strengths in your role? How can you increase your awareness of your blind spots? What does a successful people leader now look like, one that enables inclusivity, liberation, and empowerment? How can you better understand what different leadership styles and stances look like?

We might traditionally call this - Customer, Identity and Brand and Supply Chain management

What we want delegates to ask is: What is our place and purpose, what are our values and what is our relationship with our customer and what is our responsibility to them?

What is the global and local footprint that our supply chain leaves, ethically, environmentally and socially? What is the unedited story that I can tell my customers about a product journey?

Exploring customer expectations in our new retail world. What does our customer now expect of retail businesses, how has this changed? What does customer loyalty mean, and can we create this in the most competitive of retail markets? How important are the values of a brand in connecting with the values of our customers and our people? What does this mean for the future of retail?

Exploring the global and local impact on our supply chain and logistics networks. We will explore the continuing importance of sustainability and ethical sourcing. What is the commercial impact of getting this right? How has the pandemic, global uncertainty and unrest changed our approach to delivering great products for our customer? What are the implications for the future?

We might traditionally call this - Wellbeing

What we want delegates to ask is: How can I respect my team as unique people not just a resource, welcoming all that they bring to the workplace? How can I understand potential under performance through the lens of being human? How can I as a non-trained wellbeing professional enable team members to be truthful about their challenges, vulnerabilities, emotional and mental health?

Exploring mental health and the impact it has on our people and organisations. What is mental health and how can we better understand our mental wellbeing? What are the practical tools and techniques that I can use to develop my wellbeing approach? How can I best approach this subject where I am not the trained professional?

We might traditionally call this - Data, Intelligence, and Emerging Trends

What we want delegates to ask is: What is the information that is available to us that we can gather ethically and with permission? Information that will enable us to create a different future for retailers and customers, a future where efficiencies create social change as well as profit.

Analysing current retail trends and themes and to explore future market expectations. What do our trends, insights and human intuitions tell us about the way that our industry is developing? How can we use data and make great decisions to develop future strategy? What businesses are adapting faster and making the most of new business opportunities?

We might traditionally call this - Financial Management

What we want delegates to ask is: What is the relationship between Money, Retail, and the Future? What do success and growth really look like and are the ways I currently understand them always relevant? 

Exploring the continuing financial impact on our businesses and our own personal financial wellbeing. What are the alternatives to our current models? What are the tools and techniques we can put into practice to deliver business sustainability? How do we lead out from the government pandemic rescue packages? How has the pandemic shifted our business thinking and what are the implications for Brexit strategies?


BRC Members: £499 +VAT / Non-members: £599 +VAT.

SPECIAL OFFER: If you also book your place on the 2021 OSS Academy Leadership Programme we'll discount the price of next year's residential by the amount you've paid for The Changing Leadership Landscape.

How to Book

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