Monitoring how the retail workforce landscape is changing by tracking progress on four key metrics:The BRC and our members are committed to understanding how developments in retail business can achieve positive change; we anticipate playing a strong partnership role with Government in the development of an Industrial Strategy to make this change happen.

Our work has shown that it is imperative to improve industry productivity, to harness and develop new and different skills for the digital age as well as a clear need to deliver better on the things that people who work in the industry say are most important to them. Working with members, we have defined a shared industry vision of what better jobs look like in the future. (Retail 2020- The Journey to Better Jobs.)

The Retail 2020 Dashboard, launched on 13 February 2017, takes this project further by providing a baseline measurement of progress towards this trajectory of more productive, more rewarding and better paid jobs. The Dashboard will monitor how the retail workplace landscape is responding to these structural changes by tracking progress on four key industry metrics: productivity, pay, engagement and employment.

Helen Dickinson OBE, Chief Executive of the British Retail Consortium said:

“Structural change in the industry has significant implications for its workforce. The technological revolution is fundamentally altering the way retail businesses operate and the skills needed for future success. We have a choice between improved productivity driven by better jobs, innovation and new skills for the digital age and improved productivity driven primarily by a shrinking UK retail workforce.

“The Retail 2020 Dashboard will shine a light on the retail industry’s progress in becoming more productive and developing more engaged employees. As our industry co-operates to share data and developments, we will be able to provide Government with valuable information about what transforms productivity.

“At a time when UK retail is having to find 20 per cent of its current profitability to mitigate the impact of uncontrollable increases in its cost base and against a backdrop of inflation and slow growth, the industry’s commitment to improving productivity will require the support of Government policies that allow room to invest in skills and technology for the digital age. This is where we see a retail opportunity in the Government’s recently published Industrial Strategy”

THE FINDINGS