Dido Harding on BRC Member CEO's Call

Every week, BRC CEO Helen Dickinson hosts an online meeting of member CEO's, sharing our latest insights on key developments in retail and enabling members to learn from the experiences of their peers.

This week, we were joined by Baroness Dido Harding, who has led the creation of the NHS' Test and Trace service. In the call, Baroness Harding - formerly a retailer herself, at Tesco, Sainsbury's and Carphone Warehouse -  offers guidance to retailers on how the service works and how it should be applied in the retail environment. Log in to watch the a video of the call.

Some of the highlights:

1.   A reminder that if there is more than one case of COVID-19 in a business' premises, it should be reported to the local health protection team immediately.

2.   While businesses operating in hospitality, including pubs, bars, restaurants and cafés, are required to gather contact information of customers, this does not apply where services are taken off site immediately, for example, a food or drink outlet which only provides takeaways. If a business offers a mixture of a sit-in and takeaway service, contact information only needs to be collected for customers who are dining in. The detail is here.

3.   When asked by a member for more notice of localised lockdowns, Baroness Harding said that the Government would endeavour to do so when this looks likely, but once a decision is made to do so, inevitably it needs to come in to force immediately.

4.   When asked for more clarity of borders if and when localised lockdowns are implemented, she understood the need for clarity but commented that the borders are data-driven rather than determined by lines on a map, and thus boundaries can only be determined once the data is available.

5. The best way of breaking the virus' chain is still to wash hands regularly and socially distance.

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