Capita Customer Management is the UK's largest customer management outsourcer. We are trusted by leading UK and global brands to transform their customer experiences. We partner organisations including O2, British Gas, BMW, William Hill, DWP and National Trust.
We deliver a range of services across the customer lifecycle including multi-channel customer service and support; sales and customer acquisition; debt collection; customer retentions and revenue growth; and technical support.
Core to our success is:
- We understand your market your customers and how they interact
We have over 40 years' experience in delivering customer management operations for our clients across a wide number of sectors.
- Partnerships that transform customer management operations with guaranteed outcomes
We build operations that positively impact our clients and their customers. We back our ability to deliver by guaranteeing the outcomes we promise.
- The right people in the right location
Our global delivery model ensures we can service your clients from the most appropriate location whether UK or offshore ensuring operational excellence, efficiency and cost effectiveness.
- Insight led innovation
We use the insight we gain from customers and agents to develop and enhance the customer experience we deliver, whether enabled by technology or through our people and processes.
We are part of Capita plc, the UK's leading business process outsourcing (BPO) and professional services company.