Closing date for applications: August 23, 2019

about the brc

The BRC is the leading trade association for the UK retail industry.

Retail is an exciting, dynamic and diverse industry. It is a driving force in our economy, and the UK’s largest private sector employer. Retailers touch the lives of millions of people every day, supporting vibrant communities where they operate.

The industry is going through a period of unprecedented change as technology transforms how people shop, at the same time as business rates and other public policy costs are rising, threatening the existence of household names in the industry.

The BRC’s purpose is to make a positive difference to the industry and the customers it serves, today and in the future. This means ensuring that the industry thrives through this period of change and it is a positive reinvention.



To provide a comprehensive generalist HR advisory & administrative support service to the business; the role holder will be the first line of contact for employees’ queries and requests and requires a pro-active, flexible approach. The role holder will be capable of juggling priorities and a busy workload and will escalate issues to the HR Director or Executive Team as appropriate.

This position reports to the HR Director and manages the Office & HR Support role.


HR Advisory & Administrative support, to include:

  • Contribute to the coordination of the smooth running of the HR department on a day to day basis
  • Manage and coach the Office & HR support person.
  • Manage the maintenance & accuracy of hard copy HR files and electronic records
  • Updating & development of the HR IT System (PeopleHR) and data reporting as required
  • Reviewing and up-dating BRC policies and procedures to ensure they remain compliant with employment legislation and best practice and are available to employees through the BRC Intranet
  • Management of internal and external training programmes, along with TNA, coordinating training requests and training evaluation
  • Managing recruitment processes and campaigns as required, usually from start to finish.This includes managing the administration life-cycle of the recruitment & selection processes – meeting with hiring managers, editing role descriptions, dealing with agencies/placing ads/screening CVs/liaison with candidates/proactive interview preparation/ arranging interviews/participating in interviews/ offer and rejection letters/taking up references and negotiating agency rates.
  • Preparation of offer letters and employment contracts
  • Responsible for starters/leavers processes, including induction schedules & process and exit interviews
  • Maintain accurate payroll data for monthly input by HLM (outsourced payroll provider) including details of joiners, leavers, and other employee changes impacting on pay
  • Proactively take responsibility for first line of checks for payroll, highlighting any discrepancies to the HR Director
  • Monitoring holiday and sickness, keeping accurate records, and reporting as necessary. Supporting & advising managers on absence cases as necessary.
  • Collate & analyse year-end performance & development reviews including performance level assessments.
  • Administration of annual pay review & bonus payments and provision of letters via mail-merge
  • Up-dating remuneration and benefit data for each employee on PeopleHR following the annual salary & benefits review process
  • Administration of all employee benefits including pension, private medical insurance, life assurance, childcare vouchers, gym membership and cycle to work scheme
  • Supplier management – to be the first point of contact for Benefit providers, training companies, and other suppliers.
  • Play a pro-active part in staff related ad hoc projects
  • Provide HR Advisory support in Employee Relations cases
  • Coordinate cover for Office Facilities in the absence of the IT & Facilities Coordinator



  • Able to demonstrate excellent HR advisory, organisation & HR administration skills and solid HR generalist experience
  • Ideally have some experience of supervising others or be keen to learn
  • A confident communicator, able to tailor communication to suit the audience in terms of style and format
  • A trusted and pro-active team player, supporting team colleagues in driving a culture of continuous improvement.
  • Use initiative to plan ahead and pre-empt situations so that we are prepared and able to act with maximum efficiency and professionalism
  • Use initiative to plan ahead and pre-empt situations so that we are prepared and able to act with maximum efficiency and professionalism
  • A proficient and flexible organiser, able to demonstrate excellent administration and time management skills
  • Proficient in using a range of software tools – excellent knowledge and experience of using Word, Excel and Outlook essential.
  • Ideally have previous experience of HR IT systems (we use PeopleHR)
  • CIPD Level 5 qualified  


Our values represent the spirit and ethos of our business.  They drive actions and behaviours and encompass how we go about our engaging with each other:

WELCOMING - We are open, approachable, respectful and responsive.

COLLABORATIVE - We communicate openly and work together effectively with members and colleagues.

PASSIONATE - We are proud to represent the retail industry and consistently strive to improve.

VISIONARY - We look forward, adapt, and continually seek new opportunities and ideas.

TRUSTED - We constantly deliver value to our industry and make things happen in the right way. 


salary  & package

  • Competitive base salary plus benefits package
  • This is a permanent full time opportunity (35 hours per week), based at our head office in London Bridge. 


Please send your CV and covering letter, stating your current salary and notice period, to Carolyn Hawley, HR Director at email: Or Carolyn Hawley, HR department, BRC, 4th Floor, 2 London Bridge, London, SE1 9RA.

DEADLINE FOR APPLICATIONS: Friday 23rd August 2019

For external applicants: if you have not received any feedback within 14 days of your application, please assume that your application has been unsuccessful on this occasion. May we thank you for your interest and wish you every success in your ongoing job search.