address Wilberforce House
Station Road
London
NW4 4QE

Goodays (formerly Critizr) is Europe’s leading Customer Experience Management Platform. Founded in 2012, our vision is to make commerce better for everyone - for merchants and customers. Goodays helps hundreds of leading global brands deliver personal customer experiences at scale, without losing that welcomed human touch.

The Goodays Customer Experience Management platform makes it easier to have personal and human experiences at scale. It’s used in 32 countries by over 150 of Europe’s biggest companies, including New Look, Unibail-Rodamco-Westfield, Carrefour and Dominos. Giving over 70,000 business locations, CEO’s, CX and insights teams the tools they need to deliver better customer experiences, increase NPS, improve customer satisfaction, drive loyalty and recapture previously unsatisfied customers.

Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can:

• Provide customers with a better in-store experience
• Make front-line work more fun and fulfilling
• Lift the burden from HQ by decreasing the gap between customer and management

Our passionate and ambitious international team can be found at our offices in Paris, Lille, London, Spain, the Netherlands and Japan. Goodays were awarded Retail Systems Best Omnichannel Technology Vendor 2023.