In recent years, we've been talking about the ‘unprecedented’ change taking place across UK retail - driven by changing customer needs and expectations and the rapid rise in digitisation and automation.

The pace and nature of change was unprecedented. Until COVID-19. This year has been like no other, with all of us having to respond to new and unforeseeable challenges.

As we begin taking cautious steps towards a 'new normal', this year's Lecture will provide an important opportunity for us to regroup, reflect and focus on how we collectively move forward.

Our presenters and keynote speakers will provide insight into how our industry has changed, the lessons learned, what the return to a ‘new normal’ and long-term recovery and re-growth could look like.

This year the Lecture will be hosted virtually, with online networking and audience Q&A's providing a fully interactive digital experience.


18.30: Helen Dickinson OBE, CEO, BRC: The year of challenge and change

18.40: Lisa Hooker, UK Consumer Markets Leader, PwC: The impact on our industry

18.55: Mike Coupe, former CEO of Sainsbury's: Reflections from the front line

19.30: Audience Q&As

19.45: Virtual networking


Virtual tickets

Retail Members/Trade Association - free of charge this year

Associate Members - £49 +VAT

Retail Non-Members - £69 +VAT

Non-Retail Non-Members - £89 +VAT