Exclusively for BRC Retail Members

With major adjustments to living, working, and learning environments, consumer shopping habits have changed drastically. New consumer behaviour is driving both product and business models, with technology paving the way for a more immersive online experience.

Leaving the past two years behind us and with a new landscape evolving in 2022, retail is taking a big step forward to defining what the future shopping experience will look like.

The future of retail is exciting and how we discover and buy products and services is continuously shifting. But so many questions are still unanswered; Which of these consumer habits will stick, how can you build on loyalty while keeping up with trends, and what technologies do retailers need to invest in to meet their customers’ needs?

Join BRC for our in-person Customer Insights Forum on the 15th of June to discuss.

  • Recalibrating for the next normal
  • Using data and automation to improve the consumer journey
  • Leading organisational change  
  • Building on your customer loyalty and today’s trends 
  • Future tech - what does the next 5 years in retail look like? 



This event is for BRC Retail Members only. To register, please email events@brc.org.uk