The huge growth in online sales across the retail sector has been matched by the rise of ever more elaborate forms of cyber-related crimes, estimated to cost the retail industry around £100 million in online fraud alone. With customers spending one in every four pounds online, retailers need to be doing all they can to mitigate against risk and maintain consumer trust and confidence.

However, the latest report from the Department of Culture, Media and Sports showed businesses in the retail sector (49%) were less likely than average to have sought information, advice or guidance on cyber-security in the past year; and are least likely (47%), compared other sectors, to have undertaken actions to help identify cyber risks.

We know the Board has a key role to play in supporting better cyber-security but with so many pressing and competing issues, how can we raise cyber security up the Board’s agenda?

James Martin, BRC’s Crime and Security Advisor will be joined by Richard Holmes, Head of Cyber Security Services, and Gianni Rino, Global Industry Lead for Retail and Consumer Services at CGI UK, who will share their insights, expertise and learning on cyber-security and Board engagement: 

  • What is the role of the Board in supporting better cyber-security?
  • How to cost and communicate cyber risks to Board members
  • CGI’s cyber-security recommendations every boardroom should adopt
  • Q&As




Richard HoLMeS //
Cyber Security Lead, UK

Richard leads cyber security services for CGI in the UK. The group provides a balanced portfolio of services across a broad range of sectors from Defence and Intelligence, Energy and Utilities, as well as the commercial sector. Engagements include the design and delivery of major transformational programmes, consultative assignments, and the provision of a range of operational security managed services.

Previously, Richard was responsible for the development of significant elements of CGI’s cyber business in the UK National Security Sector.  He has over 20 years’ of experience in the development and provision of secure IT systems and capabilities.


GIanni Rino //
Global Industry Lead for 
Retail and Consumer Services,

Gianni Rino is the Global Industry Lead for Retail & Consumer Services Portfolio at CGI. Gianni is located in Montreal, Canada. Gianni is a Retail and Consumer Services industry expert with 25 years of experience. Gianni has worked with some of the worlds largest Retail organizations delivering large-scale programs and innovative solutions across the entire value chain. Today, Gianni often consults directly with international clients on Retail and Consumer Services related strategy including digital transformation, any-where commerce and shaping business & IT road maps addressing their priorities to maximize value.
Gianni joined CGI in early 2013 and prior to joining CGI was part of the Retail Strategy Practice at another leading consulting company.


James is the BRC’s Crime and Security Advisor, with responsibility for a range of topics across the digital retail community. James has spoken at national events, such as on IoT at CYBERUK 2018, given evidence to Parliament on online fraud and works closely with DCMS, NCSC, the NCA and noted technical experts on a range of relevant areas.
Before joining the BRC, James held a variety of senior policy and strategy roles in Whitehall, advising Cabinet Ministers and others across a broad range of difficult areas and designing and implementing high-profile reform programmes.

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