This event is hosted by BRC Associate Member BSI

In today's fiercely competitive market, providing exceptional customer service transcends being merely advantageous – it's imperative. Consumers, particularly in the retail sector demand excellence from businesses. 

To empower businesses in delivering outstanding service, BSI is pleased to announce the forthcoming free-to-attend webinar titled ‘How to create exceptional customer experiences.’ 

Date: Tuesday, April 16th

Time: 10:00-11:00 GMT 

This webinar will delve into pivotal topics, including: 

  • Navigating the evolving landscape of customer service.
  • Crafting exceptional customer experiences, encompassing accessibility, adept complaints handling, and leveraging cutting-edge technology for optimal outcomes.
  • Introduction of the BSI Kitemark for Service Excellence, enabling businesses to fortify trust and confidence among customers while adhering to preeminent industry standards.


Speakers include:

Julie Walker: Global Scheme Manager for BSI's esteemed Kitemark for Service Excellence, boasting over two decades of expertise in driving innovative customer journey strategies. 

Phil Michell: Consulting Director within Davies Consulting Division’s Customer Experience practice, specializing in customer strategy, complaints optimization, and effecting transformative change. 

Carolyn Delehanty: Independent consultant renowned for her expertise in Vulnerable Customer Experience, with nearly two decades of utility industry experience, dedicated to delivering memorable experiences for all.

Whether you’re operating within retail, telecommunications, banking, utilities, hospitality, or any other sector, this webinar will help develop skills to deliver outstanding customer journeys. 

Can’t make the live show, no problem - signing up ensures access to the recorded webinar for convenient viewing at your leisure.