from isolation to (re) integration

After 12 months of seemingly continuous lockdown, and social isolation, retail is reopening, and it is essential for leaders to consider how they can create the right environment for everyone to feel included. Inclusion is rising in importance on many of our agendas. Being able to understand what inclusion truly means and how you can create the right environment for everyone to feel included can help retailers to turn the dial in making a positive, long-term change within the organisation. 

During the past year, the BRC has also been working with members to create the Better Jobs D&I charter, a set of pledges that include accountability for D&I from the top, transparency, and empowering employees to be involved in the organisations vision and values.

We have therefore teamed up with The Centre for Inclusive Leadership (TCFIL) to run a series of 3 workshops that will support leaders in creating the conditions for their people to perform and contribute meaningfully, keeping them engaged, informed, and included. 

who should attend the workshop?

Senior Managers, L&D Leaders, Heads of People, HRDs and D&I/Culture Managers

what will you experience?

Workshop One on 13 May - a facilitated discussion, the first in a series of 3, exploring the challenges of the new workplace and changing workforce. How can we create an environment for everyone to feel included when our teams have been isolated for so long?


  • Understand the difference between diversity and inclusion
  • Reflect on the lived experience of your teams and how you can approach challenging situations
  • Understand how these challenges can impact performance and productivity

Workshop Two on 2 June - a knowledge exchange to build on the learnings from Workshop 1. An opportunity to press pause and reflect on how we can create inclusive environments for ourselves and our teams.


  • Improved understanding of how our behaviour and language can positively or negatively impact others
  • Understand the key ingredients to create positive and inclusive working environments
  • Explore the techniques that we can use to change attitudes and behaviours effectively

Workshop Three on 23 June  - the conclusion to the series, sharing the HEART of inclusive leadership. A repeatable framework to support developing leaders' understanding of inclusive work practices.


  • Participants leave understanding good practice techniques to support developing psychologically safe environments
  • Acquire the skills and the knowledge to develop programmes of work which incorporate these practices
  • Explore the key factors to create ownership and responsibility for driving the D&I agenda

Delivery Format:

Three 90 minutes workshops delivered via Zoom with breakout sessions, facilitator led exercises and open discussion forums. To get most out of the workshops, we recommend the retailers attend all three dates. These are confirmed as the 13th May 2nd June and 23rd June.

Why attend these workshops with us?

Over the past year the BRC has worked with the industry to understand where diversity & inclusion is prioritised, this has resulted in creating the Better Jobs Campaign and the BRC D&I Charter - a set of pledges agreed by retailers committed to prioritising diversity & inclusion as they emerge from the pandemic. We have partnered with TCFIL - leaders in the D&I field who have years of experience implementing behavioural change and best practices in organisations. These series of workshops will support organisations in reuniting their teams and facilitating great performance of their people by holding a mirror up to the reality of D&I within the workplace, and help retailers deliver against pledges within the Charter, enabling them to become more of an inclusive employer.

TCFIL specialises in workplace inclusion. They are passionate about elevating human experience and their mission is to end workplace inequality by enabling people to be their best selves and do their best work.



Cost: Member - £995, Non-Member - £1,194

We have limited places on this programme so reserve your seat now