Bringing together retailers, policy makers, and influencers

31 January, 2019, 14:00 - 14:45 | Live Webinar



This webinar will explore how retailers can improve performance and profitability by delivering the experience customers and colleagues expect.

In this rapidly changing multi-channel world, we will explore how retailers can build, deploy and manage their second highest cost item – their workforce - to retain market share and compete effectively.

Drawing on the wealth of workforce data collected by the BRC, our experts along with our partners at Kronos will offer insights and practical tips on how retailers can plan, recruit, deploy, manage and engage a high-performance workforce.


WHY tune in?

  • Gain insight into employment trends and what associates tell us they really want and need
  • Explore how to build a high-performance workforce, balancing commercial objectives and colleague needs
  • Understand how technology can deliver a rewarding experience for both customers and colleagues
  • Learn how data, AI and machine learning is able to reduce wasted time and cost, and improve colleague performance and productivity
  • Find ways to attract and retain talent by making your organisation employer of choice



Neil Pickering //
Retail Industry and Customer Insights Manager, Kronos


Fionnuala Horrocks-Burns/
Employment and Skills Policy Advisor



BRC webinars are facilitated through BrightTALK.

Register Here

For more information contact us at


In association with

  • Kronos logo for web.jpg At Kronos, we believe truly innovative ideas come from an inspired workforce. And this kind of inspiration comes not only from work, but from life. When you join Kronos, you’re encouraged to Work Inspired and Live Inspired to be your very best every day: at work, at home — or doing whatever it is that defines you.


BRC events are attended by senior employees from UK’s biggest retailers. If you would like to partner with one of our events please contact