23 Mar 2017


On 23 March we gathered at Shoreditch Courthouse in London to discuss ideas on customer experience in retail, including omni-channel and customer insight. We’d like to thank our speakers and supporters, namely KPMG, Webloyalty and Qlik.


Video highlights



“The BRC is an extremely well regarded organisation. Every single person I’ve been speaking with today had something really relevant to say.”
Emma Heal, Retail Director, graze

“It’s generating a lot of ideas and thoughts an unless you come to days like this you’ll just lose that opportunity.”
Claire Neillands, Head of Customer Planning, White Stuff

“You should attend [the next BRC event]. It will be valuable, it will be informative, interesting and you’ll get a lot out of it!”
Frank Muzika, UK Lead Executive, Toys R Us