Retail 2020 – The journey to better jobs was the BRC’s new flagship event to provide a forum for all retail professionals concerned with talent, productivity and engagement. It was designed to offer the opportunity to understand the challenges the industry faces, as well as sharing thoughts and ideas to help anticipate how individual businesses and retail as an industry should react.
The changing nature of the consumer and channels to shop are forcing retailers to fundamentally rethink their structures. Coupled with new regulatory pressures and an evolving political landscape resulting in cost bases rising, the latest information is essential to operate ahead of the curve.
Based on the BRC Retail 2020 project, the event offered a series of considerations on these issues, helping to define a vision for the future of jobs in the industry – a vision for better jobs: more productive, more engaging, more highly paid and with more opportunities to progress.
HELEN DICKINSON'S 2017 KEYNOTE SPEECH:
"the changing face of retail":
At this event, we launched ‘The Changing Face of Retail’; a film project by the BRC and ITN Productions, which investigates the future of British shopping. The programme builds on the ‘Retail 2020’ reports and explore what changes in the way people shop will mean for businesses, staff and consumers, and analyses the impact of Brexit on the retail industry in the coming years.
The film is fronted by national newsreader Natasha Kaplinsky, in a long-form current affairs-style programme, drawing upon ITN’s 60-year heritage.
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In the session, panelists from Sainsbury’s, Deloitte, Retail Reflections and Kronos discussed the role technology plays and the need to align the wider business.
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