This event will focus on the customer; new customer behaviors and journeys.
What are retailers doing?
How will they interact with customers?
The customer experience is key, so what are we doing about it?

Only 20 places available.
This is an invitation-only event. 

For more information please contact

Keynote speaker


Peter WilliamS //

Chairman & NED, Boohoo

Peter is Chairman of 2 online retailers - plc, a UK quoted company selling young fashion; and Mister Spex, selling eyewear from its base in Berlin. He is also Chairman at U and I Group PLC, the leading property regeneration company; Senior Independent Director at Rightmove plc, the UK’s largest property portal and Chairman at DP Eurasia, owner of the Domino’s Pizza franchise in Turkey and Russia.
During his executive career he was Chief Executive at both Selfridges plc and Alpha Airports plc. He has also served on the boards of ASOS plc, Cineworld Group plc, Sportech plc, Jaeger, Blacks Leisure Group plc, JJB Sports plc, the EMI group, Silverstone, OfficeTeam, Erno Laszlo, Capital Radio plc and GCap Media plc.  


Andaz Hotel - 40 Liverpool Street, London EC2M 7QN