Practical advice, tools and solutions to help your business evolve, grow and navigate the future of retail.







Rapid advances in technology and shifts in how consumers behave towards brands and retailers is driving profound change across the industry.

The successful retailers of the future will be those who effectively adapt to customers’ evolving needs and demands around technology and service – across online and offline, digital and physical.

We’re pooling our own expertise with other industry leaders at this new Reinvention Retail conference to provide practical advice, tools and solutions that can help you successfully navigate and innovate your way through this rapidly changing landscape.


This event is complimentary for BRC Retail Members and Associate Members


Futures ZONE | expert presenters | cross-industry panels | interactive Workshops | Roundtables

add value through technology

  • Explore how retailers are harnessing different technologies to add real value to their operations and customers, and what this could look like for your business

boost your customer loyalty

  • What do consumers really want from retailers? Understand the modern shopper and how you can effectively engage with them to boost brand reputation and loyalty

Create outstanding customer experiences

  • Identify how you can create unique, smart and memorable experiences at each stage of your customer journey, both in-store and online

Leverage the power of your data and analytics

  • Find out how you can use your business and customer data to understand and respond to what your customers really want and need

Prepare your future workforce

  • Understand why and how you should upskill your workforce to adapt to, and gain competitive advantage, in our fast-changing and increasingly tech-driven industry