OVERVIEW

   AGENDA

  TICKETS

  VENUE

SPEAKERS

    PARTNERS


OVERVIEW

Following the success of last year’s Retail 2020 conference which focused on the recruitment challenges facing the industry, this year we will consider the impact of technology on the workforce. 

This one day conference will consider the effects, challenges and opportunities that technology presents to the retail workforce of the future. New technologies such as digitalisation, AI and automation are changing the way we work threatening traditional employment models while at the same time presenting opportunities to work in new ways.

But how should retailers respond? How will this reshape jobs across the industry? Will some get left behind and what can retailers do to lessen the impact on society? AI is now used to sift through job applications and will NLW rises result in using automation to save money? How important is the human touch to run alongside automation? 

These topics, amongst many others, will be discussed at this year’s Retail 2020 conference.

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AGENDA

FULL AGENDA COMING SOON.
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  HORIZON SCAN –LOOKING TO THE FUTURE: futurist Dean van Leeuwen will share his vision for what can shoppers expect from retailers in the future? What does the legacy retailer need to do to stay ahead of the curve?
   
  DEVELOPING RETAIL LEADERS IN A TECH WORLD? An interview on how can we support our CEOs and Board Directors to lead a tech savvy workforce?
   
  MAINTAINING GOOD CUSTOMER SERVICE FOR A SEAMLESS OMNI-CHANNEL JOURNEY
As touch points with customers become more varied and are delivered via different platforms, how can retailers integrate good customer service across all aspects of their organisation and how does this impact the way in which the industry recruits, trains and deploys people in the customer facing roles?
   
  DIGITAL BY DEFAULT – IS RETAIL READY FOR A NEW SKILLSET? As greater technology is adopted by customers and enters the workplace, does the industry have the right skills and training in place to respond effectively? What should retailers be doing now to develop a strong pipeline of talent?

 


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TICKETS

Bookings are now open. Early rates close on 8 February 2018.
Retail member £49
Retailer (non-member)       £149
Associate member £149
Service provider £299


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VENUE

This event will take place at etc.venues County Hall, Belvedere Road, London SE1 7PB. BACK TO TOP ↑

DATES FOR YOUR DIARY

23 JAN 18

Future Retail Leaders Lecture

14 MAR 18

The Live Brexit Debate - 1 year to go

12 JUN 18

Annual Retail Industry Lecture

View Events Calendar >
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Related Documents

• Retail 2020 Report 1: Fewer but better jobs
 Retail 2020 Report 2: What our people think
 Retail 2020 Report 3: Solutions - The journey to better jobs
 Budget Submission 2017: Accelerating Productivity In A Changing World