The BRC, in collaboration with OXIRM/Said Business School, is bringing together key stakeholders - including policy-makers, regulators, industry experts and UK retailers - to discuss the legal, ethical, regulatory and consumer trust issues affecting retail in the digital era.

We’ll look at the ways retail is using digital technologies now and how this is likely to evolve; as well as Government plans to regulate - asking how we can balance the needs of retail with a regulatory landscape that builds consumer trust and enables innovation.


  • Cut through the jargon and myths surrounding digital concepts such as AI, Blockchain, Machine Learning and Big Data
  • Gain insight into how digital technology is being used today and plans for tomorrow
  • Understand the issues arising for advertising and marketing, competition, data, consumer trust and protection
  • Get an overview of the regulatory landscape and help shape the future direction of travel
  • Feed in your views and put your questions to industry experts, regulators and policy-makers


  • BRC members with responsibility across Marketing, Technical, Legal, IT and Data protection
  • Associate Members
  • Academics
  • Regulators and policy-makers
  • Consumer bodies


10:00: Introduction from the BRC 

10:15: Demystifying the jargon - Jonathan Reynolds, Deputy Dean, OXIRM Said Business School

11:00: Digital uses in retail in practice – how digital technology is being used today and plans for tomorrow 

12:15: Issues arising for regulators and consumers

13:30: Lunch

14:15: Open discussion and issues for further consideration

15:00: Close


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