The world is changing.  FAST.  Technological innovation is re-shaping our retail workforce, perhaps more fundamentally and more rapidly than we could ever have imagined. Experts also cite technology as the key factor that will continue to transform our workforce in the future.

In this webinar we consider what the future workforce could look like and what retailers might consider to keep pace today, and get ahead tomorrow. Gain unique insights and put your questions to the experts at the BRC and PwC, as we assess:

  • How and why the world of work is changing so rapidly in the retail sector? 
  • What retailers could do now to ensure a workforce fit for tomorrow?
  • What retailers need to consider from a tech perspective?
  • How businesses could prepare to thrive in four possible future scenarios?




Speakers include:

  • Anthony Bruce, Partner Human Resource at PwC
  • Neil McTiffin, Partner - North West Consulting Leader at PwC
  • Fionnuala Horrocks-Burns, Employment & Skills Policy Advisor at BRC


  Anthony Bruce //
Partner Human Resource,
Anthony is a Partner at PwC and leads the UK Human Resource Consulting team.  He also leads globally on workforce analytics.  He advises large U.K. and global businesses, assisting them to drive significant HR and people related change programmes to improve the performance of their organisations through their people and HR functions. He is a regular speaker on workforce related topics.
  Neil McTiffin //
Partner - North West Consulting Leader
Neil is a member of the PwC Technology Leadership team.  He has over 25 years' experience in Consulting, with a background in Retail and Consumer and particular expertise in Technology and Digital. Neil has spent much of his career managing programmes of transformational change. He specialises in IT enabled change and developing leading edge IT Operating Models to support the business strategy. He has worked across and consulted on, improvements and efficiency in all aspects of the enterprise from back office, through the supply chain to customer facing operations.  
  Fionnuala Horrocks-Burns //
Employment & Skills Policy Advisor,
Fionnuala joined the BRC from the Confederation of British Industry (CBI) in January 2017 where she worked across the employment brief covering employment law, immigration, industrial relations and EU social policy.

She started her career at the UK Commission for Employment & Skills (UKCES) working on the employer ownership of skills pilots.