2024 was the year of the resilient consumer, who continued to spend despite economic changes and geo-political tension. Consumers in 2025 will continue to flex their resiliency as they define exactly what they want from their favourite retailers.
As consumers rebalance their budgets, retailers should balance price, promotion, and experiential engagement to resonate with shoppers. To stay ahead of the competition, leading retailers will not only test new pricing strategies, but they will also be experimenting with innovative strategies across merchandising, omnichannel experience, and loyalty.
<<< enquire now >>>
The event is exclusive to BRC retail members and suitable for executive retail leaders and decision makers.
Join our interactive session on Tuesday 12 November from 12:30pm and hear from Mastercard and other retail leaders discuss:
- The retail economy backed by proprietary insights from the Mastercard Economics Institute
- Strategies for optimising the customer experience and driving more unique, memorable brand moments
- The evolution of the shopping experience and impact of AI
Starting at 12:30pm, you will have the opportunity to network over a light lunch before we start the conference at 1:15pm. The conference will end at approximately 4:00pm, the event will be followed by networking drinks. If you are able to stay.
WHO IS IT FOR?
Executive retail leaders and decision makers within BRC Membership
WHY ATTEND?
Direct access to expert guests and speakers to discuss the latest retail trends and strategies
Interactive, immersive discussions to broaden your thinking, participate in debates and activities to develop your horizons within an intimate setting
Multiple opportunities to network with likeminded peers and industry experts
speakers
Agenda
12.30 – 13.15 Networking Lunch
13.15 – 13.30 Welcome
13.30 – 13.55 Introduction from Mastercard
Making smarter decisions with better outcomes
13:55 – 14:15 Session 1
Revolutionising Retail: The Impact of Artificial intelligence on marketing strategies
14:15 – 14:45 Session 1
Facilitated / Interactive Discussion
14.45 – 15.00 Comfort Break
15:00 –15:20 Session 2
Redefining Loyalty in the Digital Age: How to Make Customer Centricity a Reality
15:20 – 15:50 Session 2
Facilitated / Interactive Discussion
15.50 – 16.00 Thank you and Close
16.00 – 16.30 Optional Networking Drinks