This event is hosted by BRC Associate Member, Critizr


Presented by:
Richard Banham, UK Marketing Manager, Critizr

Join Natalie Berg (Founder - NBK Retail/Acting Director of Insight at BRC), John Ryan (MD of New Stores) and Peter Cross (Former. John Lewis/Waitrose, CX Director) to openly discuss how to put the customer at the heart of local store initiatives. 

As part of an intimate conversation, the panel will unpack how to build engagement into emerging customer journeys — covering topics from elevating omnichannel touch points to repurposing space and building effective collaboration with partners.

The event is complimentary, but places are limited on a 'first come, first serve' basis. To confirm your attendance, RSVP to by the 21st of June.

This event is for retailers only.