CustomerS' Needs Solution - Self-Guided eLearning Module

Customer Needs Solution (CNS) Learn is a self-paced suite of eLearning, helping you to understand customer needs across the organisation, allowing your people to create a customer needs-driven business. Our eLearning course allows people to learn at their own pace with minimum disruption to your business.

Argos has achieved 4% of uplift in annual sales after implementing the eLearning module.

Who is it for?

Suitable for anyone whose job impacts the customer directly, or indirectly.

The course duration is six hours, split into four sections. You can complete it in your own time, giving you the flexibility around the work commitments.

What are the benefits?

  • Use the CNS as a recruitment tool to assess how well a candidate understands and can act on customer needs. Its unique scoring system offers a consistent assessment for any candidate, in order to allow for comparisons across a group.
  • Implement the tool in your new starters' onboarding package and give them the best tools to ensure they meet your customers' needs.

Watch the programme demo Here 

CNS is a time-efficient and effective way of improving your customer strategy. It can be built within 4-6 weeks as a bespoke solution. Learners can access it through your organisation’s Learning Management System. Alternatively, we can provide the learning platform meeting your requirements.

Please contact us directly for prices and if you would like to receive more information.

Internal Consulting Group is a management consulting firm that specialises in helping small and medium-sized businesses reach their full potential by focusing on personnel performance, operational efficiency, and structural organisation. 

CustomerS' Needs Solution - Self-Guided eLearning Module

Customer Needs Solution (CNS) Learn is a self-paced suite of eLearning, helping you to understand customer needs across the organisation, allowing your people to create a customer needs-driven business. Our eLearning course allows people to learn at their own pace with minimum disruption to your business.

Argos has achieved 4% uplift of annual sales after implementing the eLearning module.

Who is it for?

Suitable for anyone whose job impacts the customer directly, or indirectly.

The course duration is six hours, split into four sections. You can complete it in your own time, giving you the flexibility around your work commitments.

What are the benefits?

  • Use the CNS as a recruitment tool to assess how well a candidate understands and can act on customer needs. Its unique scoring system offers a consistent assessment for any candidate, in order to allow for comparisons across a group.
  • Implement the tool in your new starters onboarding package and give them the best tools to ensure they meet your customer's needs.

Watch the programme demo Here 

CNS is a time-efficient and effective way of improving your customer strategy. It can be built within 4-6 weeks as a bespoke solution. Learners can access it through your organisation’s Learning Management System. Alternatively, we can provide the learning platform meeting your requirements.

Please contact us directly for prices and if you would like to receive more information.