The industry is now undergoing a transformation more profound and far-reaching than any that has gone before. At the centre of the change sits a technological revolution that has fundamentally altered how we shop, the way retail businesses work and the skills that retailers are nurturing for the future. Today, 100,000 people are employed in retail jobs that did not even exist five years ago and about 15 per cent of sales are online, growing at 10 to 15 per cent a year.

THE Retail 2020 Dashboard

As the structure of the industry continues to change, the Retail 2020 Dashboard is providing a reliable way of tracking how the industry is responding to structural changes. 

Retail 2020 Objectives

 

  • Engagement: a workforce that is more motivated and more able to fulfil their potential. 
  • Pay: a closing of the gap between retail and the UK average.
  • Productivity: increase in retail workforce productivity.

 

CLICK HERE TO SEE HOW THE DASHBOARD IS MEASURED

THE CHANGING FACE OF RETAIL

We've partnered with ITN Productions on ‘The Changing Face of Retail’, a news and current-affairs film that explores how the retail industry is changing.

The film brings to life the huge changes that retail is at the heart of alongside the industry vision of better and more rewarding jobs. Join in the conversation about it at #Retail2020.

Our series of Retail 2020 reports, available for download from this page, also formed a comprehensive study to establish what this transformation will look like, including an assessment of likely impacts on our local communities and on employment.