Commenting on the Government's response to the Taylor review of modern working practices, Tom Ironside, Director of Business Regulation at the British Retail Consortium (BRC) said: 

“It is right that government are putting quality of work alongside quantity of work, something retailers have been addressing for a number of years through the BRC's Retail 2020 campaign.

"Retail colleagues repeatedly report that flexibility is a key driver for working in the industry so it is important that the labour market flexibility currently offered is not undermined. In particular, we are concerned that a higher rate of pay for non-contracted hours could lead to a reduction in flexibility.”