Here is the list of helplines you may find useful. We have added hyperlinks that will take you to pages that provide extra information such as the opening hours for the helpline all of which have sufficient capacity to support businesses.

○ Vehicle Operator Licensing Enquiries - 0300 123 9000

○ International Road Haulage Permits - 0330 678 1117

○ England - 0800 998 1098

○ Scotland - 0300 303 0660

○ Wales - 0300 060 3000

○ Northern Ireland - 0800 181 4422

HMRC also operates a number of services, including:

  • Import/export general enquiries can be made by calling 0300 200 3700.
  • You can also speak to an adviser online about general import and export queries.
  • It is also possible to send a question about imports, exports and customs reliefs.

DEFRA Helplines:

DEFRA also has a number of additional helplines for the commodity you are exporting to the EU.

For questions to the DVSA on vehicle operator licensing you can call 0300 123 9000. For questions to the DVLA you should call 0300 790 6802.

The UK Government also operates two online forums where you can access key information and ask questions directly:

  • For customs and tax-related queries
  • For all other border-related queries