Crime, particularly violence and abuse against colleagues, should never be tolerated. All members are absolutely clear that any incidents of violence or abuse should always be reported to police. 

The BRC has produced one-page guidance for in-store or delivery colleagues on how to report crime, particularly where it is related to Covid 19 (e.g. spitting and threatening infection). https://brc.org.uk/news/operations/reporting-coronavirus-related-crimes-poster/

In the Autumn edition of The Retailer last year James Martin Crime and Security Advisor for BRC discusses the impacts and causes of violence in retail, see the article here https://cld.bz/wOIEsZu/26/#zoom=z

See the 2019 crime survey here https://brc.org.uk/making-a-difference/priorities/crime

Find out more about joining our IT community here https://brc.org.uk/communities/it/