Retail Leadership Essentials

Begin your leadership journey by identifying your core values, strengths, and areas for growth. This session includes practical exercises to increase self-awareness and establish clear, achievable goals for your development throughout the programme.

Explore the UK retail landscape, key KPIs, and your organisation’s core values. Learn strategies to build lasting customer loyalty and develop a compelling competitive value proposition.

Understand the differences between leadership and management, nurture authentic leadership and emotional intelligence, and apply situational leadership and effective delegation. Cultivate empathy within retail and prioritise wellbeing for yourself and your team.

Advance your communication skills by tailoring messages, selecting appropriate channels, and using storytelling to inspire others. Build trust, extend your influence, and adapt your style to connect with varied audiences.

Enhance your team leadership by using the GROW coaching model, delivering impactful feedback, and mastering task prioritisation. Lead effective briefings, excel in performance management, and refine your delegation abilities.

Improve your decision-making by following a structured problem-solving cycle. Learn to use data for insights, manage uncertainty and risk, embed evaluation processes, and understand the impact of AI and generational leadership.

Discover how to foster a culture of ongoing improvement through feedback, performance analysis, and implementing change. This final session will guide you in using reflective practice to evaluate your leadership and identify development opportunities, ensuring sustained effectiveness.