Aiming for higher-skilled, better-paid roles.
As new technology, changing consumer behaviour and intense competition continue to transform retail,we estimate there could be up to 900,000 fewer jobs by 2025. Our ‘Better Jobs’ vision sets out the future retail workplace which will see jobs in retail become higher skilled, more productive and better paid.
Through the HR Community, members can help drive and benefit from this vision.
For examples of recent policy wins on behalf of members from this and other communities, check out our Member Value Statement 2026.
Objectives
Influencing key aspects of the Employment Rights Bill, to maximise employment opportunities, investment, and growth.
Shaping the forward agenda for Skills England, ensuring Apprenticeship Levy reform is fit for purpose and skills gaps are addressed.
Supporting members with the evolution of jobs in retail, with a higher skilled workforce.
Delivering the objectives of the D&I Charter, to ensure retail is a forward-thinking, inclusive industry where everyone has an opportunity to thrive.
Functions
The following key roles and the teams that report into them:
HR Directors
HR Managers
HR Specialists - L&D/Talent/Pay & Reward/Employee Relations
Associate Members
Current Campaign
Latest Content
- Member Access
FeaturedArticleConsultation Tracker - Employment Rights Act
29 Sep 2026 - Member Access
Member QueryMember Feedback Request: Retail Pay for Unsocial Hours
05 Oct 2026 - Member Access
ArticleSurvey Open: HR Benchmark Q3 2026
01 Oct 2026 - Member Access
Member QueryInput Received: Member Feedback Request - Changes to Right to Work Scheme
30 Sep 2026
ArticleEmployment Rights Act Implementation: What's coming in October?
30 Sep 2026
Associate InsightThe Work Couch: Preventing sexual harassment: What does "all reasonable steps" mean for consumer brands and retailers?
30 Sep 2026- Member Access
ConsultationFinal Response - Workplace Monitoring Technologies
29 Sep 2026
ArticleNew Bereavement Leave Rights Confirmed by Government
25 Sep 2026- Member Access
ConsultationUpdate on Equal Pay and Pay Discrimination
25 Sep 2026
ConsultationDuty to inform workers of their right to join a trade union: implementation delayed to 2027
25 Sep 2026
Upcoming Events
EventRoundtableBuilding the AI Skills Roadmap for Retail
Tue 6 October09:30 - 12:00The Form Rooms, 22 Tower Street
EventLeadership ProgrammeBRC Leadership Essentials [October Cohort]
Wed 7 Oct - Wed 9 DecThrive LMS & Teams
EventExternal EventThe Work Couch Live: The workforce revolution – what employers and leaders need to do now – 7 October 2026
Wed 7 OctoberWed 7 October
EventOperations Community Call - Conflict Management
Thu 22 October11:00 - 12:00Teams
EventMust-Win People Transformation Battles in 2027: Retail's Operating Model Reckoning
Tue 3 November11:15 - 15:00The Form Rooms- Member Access
EventWebinarPost-Budget Webinar
Tue 10 November11:00 - 12:00Livestorm
EventHR Directors Call - November 2026
Tue 17 November13:30 - 15:00Teams
EventLeadership ProgrammeBRC Leadership Essentials [January Cohort]
Mon 11 Jan '27 - Wed 17 Mar '27Thrive LMS & Teams
EventLeadership ProgrammeBRC Retail Masters 2027
Mon 15 - Thu 18 MarThe Form Rooms, Covent Garden
What our members say

I am chair of the HR Directors meeting and find it so beneficial to have all the fantastic content the BRC provide. In an ever changing landscape including from an employment perspective. It is also helpful to hear from my peers how they are tackling key issues, best practice and what is on their mind.

I have found the BRC HR Community extremely valuable since starting in my role. The range of offerings provided to us, from networking, to making bold D&I commitments as a sector, to providing real time advice about government policy, is incredibly helpful when navigating the challenging dynamics of being a large employer in the retail/hospitality space. The fact they truly understand and listen to our needs sets them apart.

The BRC HR community has proved really valuable not only for myself but also the wider HR team. A special highlight are a range of online and in person events where you can easily connect with fellow professionals across the retail industry and share views and learnings on all areas of your work. Colleagues in other companies are often happy to continue conversations afterwards and the BRC are really helpful in facilitating these connections and discussions. Supplementing this are various news updates and resource sharing through the BRC team. I highly appreciate the rich discussion the HR community and the BRC ongoingly brings!
Community Manager

Luiza Paludo Gomes
Policy Lead - HR and D&I | BRC
Luiza manages the HR community. She has over 6 years of experience working in other trade bodies. Prior to the BRC, she worked at the Recruitment and Employment Confederation and UKHospitality, leading on labour and skills shortages, immigration and food and safety policies. Luiza is an overseas qualified lawyer and worked as a civil litigator in Brazil before relocating to the UK.

Ben George
Senior Policy Executive | BRC
Ben leads on the key skills and HR policy issues impacting retailers, with a focus on apprenticeships and workforce development.
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