Building the AI Skills Roadmap for Retail

Richard helps organisations close their data and AI skills gap. He is part of the leadership team at Cambridge Spark, recently named Training Provider of the Year, where he works with employers across the UK, from major banks to healthcare providers, on upskilling and apprenticeship programmes that build data and AI capability across the workforce.

Richard has spent years in the training, apprenticeship and professional development industries and is a Chartered Member of the CIPD. He specialises in turning business goals into practical learning strategies, helping teams at every level get confident working with data and AI, and making sure investment in skills pays off in ways you can measure.

Greg is a customer-focused professional at Cambridge Spark, where he builds long-term partnerships and helps clients get real value from data and technology. With a background in business development and account management, he works closely with senior stakeholders to understand their goals and translate them into practical, high-impact solutions.

At Cambridge Spark, he helps organisations maximise their investment in AI and data, supporting workforce transformation and long-term capability building, and regularly speaks at British Retail Consortium and CityHR events on how AI is reshaping retail and the workforce. Greg is also hands-on with AI in his own work, building workflows and automations for prospecting, outreach and research, which keeps his advice to clients grounded in current, real-world experience.

Vicki is an experienced people professional who brings a rich background in HR leadership to her role as Head of Learning for BRC Learning at the BRC. 

Before joining the BRC, Vicki spent nearly a decade at World Duty Free, one of the UK's most prominent travel retailers, where she rose to Regional HR Manager for the South of England. In that role she held responsibility for around 1,000 employees across 14 locations, leading a team of 12 HR professionals and driving the full employee lifecycle. Her work centred on building strong business partnerships, delivering people-focused change, and developing leaders at every level of the organisation — giving her a grounded, commercial perspective on what effective learning really looks like in a retail environment.

She now brings that operational depth to BRC Learning, where since 2021 she has led the learning offer for one of the UK's most influential retail bodies, helping shape the skills and careers of people across the sector.