Operations Community

Collaborating with the Government to enhance responses to key crime issues impacting retail.

Our latest Retail Crime Survey revealed that there are over 1300 violent or abusive crimes against retail workers every day. Meanwhile, the annual cost of retail crime, in terms of losses to theft and the cost of crime prevention, exceeds £1.5bn.

The Operations Community leads the BRC’s work on crime and security, with members working together and with the Government to improve the response to the key crime issues facing retail.

The National Retail Crime Steering Group, co-chaired by the BRC and the responsible Home Office Minister brings relevant people together to propose legislation and discuss actions on policing of crime. The annual BRC Crime Survey is a key resource.

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Operations Community

Objectives

Keeping retail crime and violence and abuse at forefront of political debate, with effective delivery of standalone offence.

Keeping Martyn’s Law Bill progress under review and ensure proportionate approach before finalisation.

Providing safe space for member discussion on business resilience when handling incidents such as riots.

WORKING GROUPS

There are no formal working groups but we have separate meetings on crime and security; risk and safety; supply chain operational issues.

Operations Community

Current Campaign

National Retail Crime Steering Group (NRCSG)

Violence and abuse against shop workers.

Operations Community

Members

The following key roles and the teams that report into them: 

Operations Directors
Directors of Retail
Loss Prevention Directors/Managers
Head of Security and Profit Protection
Regional Managers
Associate Members

Operations

Latest Content

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Operations

Upcoming Events

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Don't just take our word for it...

What our members say

The BRC is invaluable in bringing retailers together to discuss crucial topics and then lobby the retailer message to government on our behalf. The BRC’s media presence and focus on promoting the interests of retailers allows us to align on issues impacting the sector.
Giles HurleyCEO, UK & Ireland
A very effective business network that provides insight and coordinates industry opinion.
Nick OrrinCEO
The BRC continues to do an excellent job of supporting the retail sector and its individual members on a wide variety of issues.
Kari RodgersUK Retail Director
Adds a lot to our business, great sounding board, very well connected and able to influence.
Roisin CurrieCEO
A positive and considered voice for our industry, useful learning/ business-focused communities that help our team in their roles, and data insights that help us benchmark our performance.
Peter WoodCEO

Operations

Community Manager

Lucy Whing
Policy Advisor - Business and Regulation |BRC
Policy Advisor – Business & Regulation at the British Retail Consortium, with a focus on operational and regulatory issues impacting retailers. She leads and supports the BRC Operations community, connecting members around shared challenges, emerging risks and best practice, and feeding member insight directly into BRC’s policy work and engagement with government.
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