Challenging First-Party Fraud: Real Retail Solutions in a Changing Landscape
This event is exclusive to BRC Retail Members and by invitation only.
Retailers are increasingly facing first-party or 'customer' fraud, where legitimate purchases are falsely disputed through refund or chargeback processes. This growing trend is creating significant financial and operational challenges across the sector.
The post-pandemic shift towards digital retail has introduced streamlined return and refund mechanisms, which, while customer-friendly, have also created new vulnerabilities. In response, BRC continues to advocate at policy and operational levels and collaborate with stakeholders including the Home Office, City of London Police, and UK banks to tackle this.
This event will bring together BRC members to explore current fraud challenges, share insights, and examine how technology is helping retailers prevent loss while maintaining a smooth customer experience. The event will feature speakers from Ravelin, River Island, and BRC retail members who will share their insights on how fraud is impacting their business and how they tackle it. Recognising that members are at various stages in addressing fraud, the event will underscore the need for open discussions and the sharing of best practices.
Reducing the losses associated with first party fraud will enable merchants to focus on continuing to deliver great service and lower prices to their genuine customer base without needing to introduce wider measures that would damage the continued growth of digital trading and ecommerce.
All discussions will take place under Chatham House rules, ensuring confidentiality and fostering a candid exchange of ideas. Additionally, the event will provide opportunities for members to participate in open discussions where they can share their challenges and best practices.
In Partnership with
Agenda
- 12.00 - Networking Lunch
- 13.00 - Presentation ad Interactive Discussion
- 15.00 - Networking Drinks
KEY TAKEAWAYS
Understanding the Fraud Landscape
Gain insights into the current fraud landscape, including the latest trends, types of fraud such as refund abuse, chargeback abuse, gift card and loyalty card fraud.
Tools and Technologies
Explore the latest tools and technologies that can help retailers prevent fraud while maintaining a smooth customer experience including examples of how retailers currently mitigate and manage customer fraud and tools that enable real time detection and decision making. Also, key considerations when implementing fraud detection and prevention tools.
Policy and Partnerships
Discuss the importance of policy and partnerships in tackling fraud, and how collaboration with stakeholders such as the Home Office, City of London Police, and UK banks can make a difference.
Open Discussions and Best Practices
Participate in open discussions under Chatham House rules, where you can share challenges and best practices with other retailers at various stages of addressing fraud.
Register for the event
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Meet the Speakers
Nick Lally
Co-founder and CFO, Ravelin
Nick Lally is a fintech founder and chartered accountant with over two decades of experience in financial strategy and scaling technology businesses. As Founder and CFO of Ravelin, he helped lead the company from startup to successful exit, culminating in its acquisition by Worldpay earlier this year. Nick brings deep expertise in financial operations, risk, and growth strategy within the tech sector.
Grant Shipway
Senior Operational Risk Manager, River Island
Grant is the Senior Operational Risk Manager at River Island one of the UK's leading high street fashion retailers. Grant has a remit encompassing risk and fraud as well as RFID and analytics. He has career expertise across financial services (insurance and banking) and retail with global experience leading international fraud and risk operations from a people and process perspective and merging both elements into a successful fraud and risk prevention strategy whilst always advocating for the genuine customer.
Chris Owen
Policy Adviser - Finance | BRC
Chris manages the BRC’s Finance Community and has recently joined the organisation after working in public policy roles for a range of companies and organisations, including TikTok, Which? and Ofcom. He has extensive knowledge of current digital policy matters and online advertising regulations and has extensive experience in engaging with government and regulators, advocating for better consumer outcomes in markets and in shaping legislation.
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