Excellence in Customer Engagement Summit London 2025

This event is hosted by BRC Associate Member, Mastercard.
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Join us in London
Designed exclusively for leading European brands, take your business to the next level with expert insights at the Summit.

Why attend
Against the backdrop of market uncertainties and a rapidly evolving consumer landscape, Mastercard’s Excellence in Customer Engagement Summit brings together industry experts, digital innovators and thought leaders to foster connections, discuss perspectives, and share success stories on how organizations can future forward their businesses to win over the consumers of today and tomorrow.

Featuring a curated agenda comprising of esteemed guest speakers, industry keynotes and dialogues, do not miss this exclusive one-day event as we present to you the latest insights, analysis and know-hows to inform business and customer strategies, and to make smarter decisions with better outcomes.

• Power the next step of your business with macroeconomic updates, and assess the forces shaping Europe consumer markets
• Discover how business leaders are leveraging data-backed insights to drive optimization, change and transformation
• Gain fresh insights from top brands across the globe as they reveal what’s at the top of their executive agenda
• Unlock the keys to winning over today’s digital customers with trust, innovation and a customer-centered loyalty and engagement strategy
• Connect and exchange best practices with over 100 cross-industry leaders across retail, FMCG, dining, travel, hospitality