Inclusion: The Key to Engagement and Performance
Employee engagement in the UK is at a critical low—just 10% of employees are actively engaged at work (Gallup, 2023). This places the UK near the bottom globally and contributes to £257 billion in lost productivity each year.
Since engagement is driven by an inclusive workplace culture, we’ve developed the Inclusion Masterclass: Maximising Performance through Belonging. This one-day programme will help senior retail leaders create inclusive environments where every team member feels valued, empowered, and engaged—leading to stronger performance, higher retention, and measurable commercial results.
Key Benefits for You and Your Organisation

Boost Performance
Understand how an inclusion culture drives productivity, engagement, and innovation – so you can unlock the full potential of your teams.

Lead with Empathy
Build leadership skills to foster psychological safety and belonging – so you can create high-performing, resilient teams.

Align Strategy
Implement diversity and inclusion strategies that support business goals – so you can deliver measurable impact across your organisation.
Meet the Facilitator

Who Should Attend and What You Will Gain
This masterclass is designed for:
- Senior Leaders and Executives – responsible for setting strategic direction and accountability for diversity and inclusion (D&I) strategies.
- HR Professionals and Diversity Officers – involved in shaping and implementing D&I policies that drive performance and belonging.
- Line Managers and Team Leaders – playing a key role in fostering inclusive, respectful, and psychologically safe work environments.
By attending this masterclass, you will:
- Understand how inclusion drives performance, innovation, and wellbeing in your teams – so you can unlock the full potential of your people.
- Learn to implement diversity strategies aligned with the BRC D&I Charter Pledges – so you can strengthen your organisation’s strategic impact.
- Build your leadership capabilities to manage in a volatile, uncertain, complex, and ambiguous (VUCA) world – so you can lead confidently in dynamic environments.
- Transition from managing to leading by developing empathy-based leadership skills – so you can inspire and motivate your teams more effectively.
- Gain practical techniques for fostering belonging and creating psychologically safe environments – so you can enhance engagement, retention, and wellbeing.
£895 +VAT for BRC Members (food included, accommodation not included)
£995 +VAT for non-members (food included, accommodation not included)