Senior Operations Community Meeting
Join us for a senior-level Operations Community meeting, where we’ll share the latest updates on potential fuel protests, followed by a presentation on the key findings from the BRC Crime Report 2026.
Agenda
- Welcome/introductions
- Middle Eastern fuel protests briefing (Helen Dickinson, BRC)
- BRC Crime Report 2026 Overview (Lucy Whing, BRC)
- Next steps
- AOB
Who should attend
- Operations Directors
- Director of Retail
- Director of Stores
- Trading Director
- Chief Operating Officer
- Regional Director
Meeting Facilitators
Helen Dickinson OBE
Chief Executive
Helen leads the team and sets the strategic direction of the BRC. She joined in January 2013 and has been working with retailers for over 25 years. In 2016 she was awarded an OBE for Services to Retail.
Helen is passionate about diversity and inclusion in retail, she acts as the BRC’s Social Mobility Commission ambassador and was previously the Chair of Working Chance, a charity helping women offenders find employment. She is on the advisory board for Pennies, a charity which offers digital charity boxes to businesses, and was previously UK Head of Retail at KPMG.
Lucy Whing
Policy Advisor - Business and Regulation |BRC
Policy Advisor – Business & Regulation at the British Retail Consortium, with a focus on operational and regulatory issues impacting retailers. She leads and supports the BRC Operations community, connecting members around shared challenges, emerging risks and best practice, and feeding member insight directly into BRC’s policy work and engagement with government.
The session will:
Provide In-Depth Understanding
Offer insights from BRC and other experts on the issues that matter to you.
Enable Insightful Discussion
Give you the chance to engage with industry peers, share experiences, and address common challenges.
Create an Honest and Balanced Space
Operate under Chatham House Rules to allow open, candid conversation.
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