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Reference page of the Product Safety Community anonymous questions

Purpose 

This is a record page which lists all the anonymous questions and topics discussed within the Product Safety Community in 2026. 

We encourage Members of the Product Safety Community to share questions anonymously. These questions are then share with community members.

Those who contribute to the questions will receive the collated anonymous answers. 

Current Anonymous Topics 

Contribute to the topics below by the EOD  20 March by emailing inga.becker-hansen@brc.org.uk.

 

Anonymous Questions of 2026

Asbestos Handling 

A member has the following questions... 

  • Are members instructing suppliers to conduct additional asbestos testing on sand product/sand-containing product?
  • Are members conducting additional testing of on-shelf product themselves?
  • In light of some recent guidance are members considering SEM (Scanning Electron Microscopy) or TEM (Transmission electron microscopy) testing specifically, as opposed to PLM (Polarised Light Microscopy)?
  • Are retailers reviewing or considering ceramic/glassware containing silica, as a potential risk area?

Closed Anonymous Questions 

The questions below are now closed. However, if you are still interested in the topics, please feel free to submit your responses. We will compile all contributions and share them with those who have already taken part.

General Merchandise Product Recalls (Public) 

 [Closed Question]

A member has asked the following question...

What methods do you use to communicate with customers during a Public Product Recall? ​​

  1. In-store notices
  2. Email communications 
  3. Text / WhatsApp communications
  4. Phone calls
  5. Social Media
  6. Other please explain... 
     

When you communicate directly with customers, how frequently do you undertake this task? ​​

  1. 1
  2. 2
  3. More than 3
     

Do you monitor customer responses to the communications? If so, what defines a successful recall? ​​

  1. Don't monitor levels
  2. 0 to 15%
  3. 16% to 30%
  4. 31% to 50%
  5. Above 51%

 

Safety Data Sheets 

 [Closed Question]

A member is interested in understanding how other retailers manage requests for safety data sheets.

Specifically, do you handle these requests internally through your customer service teams, or have you outsourced this function? If outsourced, could you share which types of providers you use for this service?

Tobacco and Vapes Bill

 [Closed Question]

Are any Members experiencing issues with their current or planned dispensing solutions for tobacco and vaping products as a result of the Tobacco and Vaping Bill?

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