John Lewis Partnership and Snowflake: Harnessing Data to Serve Customers

Data is becoming more and more vital to how well businesses can meet growing customer expectations—and boost their profits. But extracting value from huge quantities of data can be impossible for legacy systems that were never designed to do so.

It’s a challenge John Lewis Partnership (JLP) was all too familiar with. Its legacy infrastructure and disparate data sources created a disconnected view of its operations, and it needed to unify and standardise its data ecosystem.

In this video, Barry Panayi, Chief Data and Insight Officer at JLP, explains how the organisation uses the Snowflake Data Cloud to create a single version of its data infrastructure that everyone in the company can use. Panayi also shares how JLP’s new data architecture is helping different teams across the partnership, including using data to achieve better commercial, sustainability, and operational outcomes.

JLP’s story shows how harnessing data securely and holistically can help cut costs, boost customer experience, and eliminate product waste. And the retailer is now looking forward to a more collaborative future between partners and suppliers.

Watch the video to discover how:

• Snowflake easily integrated with tools already in JLP’s tech stack
• JLP’s data science team can access all the data management tools they need without racking up massive costs
• The Snowflake Data Cloud ensures JLP’s data is secure and ready to deliver meaningful value to the organisation