Leadership that Pays Off: Measuring ROI in Retail L&D

This webinar supported HR, L&D teams and managers in understanding the importance of measuring ROI in leadership development. It explored how tracking the right outcomes can demonstrate the value of learning, address organisational challenges, and drive long-term cultural and business impact.

Guest speakers from retail L&D shared insights on how they linked leadership development to measurable results.

Webinar Agenda:

• Welcome and Introductions – Rob Husband, Co-Designer of the BRC Leaders Summer School and Vicki Young, Head of Learning @ BRC
• Trends in Retail Leadership – Key challenges and leadership shifts
• The Case for Measuring ROI – Why it matters and what to measure
• Guest Panel Discussion – Insights from L&D professionals in retail:
  • Jacy Stanhope, Leadership and Learning Lead, B&Q
  • Liz Jewitt-Cross, Founder and CEO, Future-HR
• Q&A and Participant Discussion – Shared thoughts and questions
• Next Steps and Takeaways – Practical tools, worksheet, and upcoming webinars