Welcome to the Spring 2023 edition of The Retailer. This quarter, our Associate Members delve into the most relevant topics in retail – from cutting costs to the conscious customer, from returns management to menopause, our contributors provide diverse perspectives on the sector's pressing issues.

This edition also marks the final one of The Retailer. From now on, member thought-leadership will be shared directly to the relevant community hubs enabling up-to-date content circulation with greater convenience. 

As always, thank you to all the Associate Members who provided the insightful content in this edition.

 
DIGITAL TRANSFORMATION
06

HOW TO THRIVE IN RETAIL THROUGH THE PERMACRISIS
Objectivity

08 THE WORLD OF WEB 3.0
The Collective by Lewis Silkin
10

ENHANCING RETAIL SHOPPER EXPERIENCES USING
LOCATION BASED SERVICES
Juniper Networks

12 GENERATIVE AI AND RETAIL: THE REVOLUTION IS UPON US
Browne Jacobson
BANKING & PAYMENTS
14

WHY IT’S IMPORTANT TO KEEP THE CASH FLOWING
Loomis

16 GROWTH OF BUY NOW PAY LATER
Grant Thornton
TECH & SECURITY
18

THE METAVERSE IN REVERSE
Shoosmiths

20 PSD2 AND SCA: WHERE ARE WE NOW - WHAT WILL FOLLOW?
Accertify
22

THE DIGITAL TRANSFORMATION OF ORGANISED CRIME
Signifyd

24 CHANGE IS COMING TO AGE VERIFICATION – WELCOME TO THE NEW DIGITAL AGE
Fujitsu
SUSTAINABILITY
26

DELIVERING SUSTAINABLE VALUE TO CUSTOMERS
4C Associates

28 HOW ARTIFICIAL INTELLIGENCE CAN FUTURE-PROOF BRICK-AND-MORTAR RETAILERS
BrainBox AI
30

5 STEPS TO ENERGY EFFICIENT AIR CONDITIONING FOR RETAIL
Mitsubishi Electric

 
INSIGHTS & ANALYTICS
32

FIVE ALARMING INSIGHTS INTO RETURNS, AND HOW TO ACT ON THEM
Newton Europe

34 WHAT’S IN STORE FOR RETAIL?
Barclays Corporate Banking
36

THE NEW RULES OF CUSTOMER SATISFACTION
Goodays

38 HOW APPLYING DATA ANALYSIS CAN HELP RETAILERS THROUGH THE COST OF LIVING CRISIS
Cambridge Spark
40

THE RISE OF THE CONSCIOUS CONSUMER CREATES NEW OPPORTUNITIES
Lloyds Bank Commercial Banking

 
THE FUTURE OF RETAIL
42

COST SAVING PATHS LESS TRAVELED
WNS

44 EMBRACING MACH ARCHITECTURE FOR FUTURE-PROOF RETAIL
CDW
46

THE POWER OF INFLUENCE
Mazars

48 MAJOR REGULATORY CHANGES FOR THE US COSMETICS INDUSTRY IN 2023
Exponent International
50

MENOPAUSE AT WORK: KEY TIPS FOR RETAILERS
RPC

 
FROM THE BRC
52

DIGITAL HUB
BRC