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National Retail Crime Steering Group

Violence and Abuse against Shop Workers

National Retail Crime Steering Group

Violence and Abuse against Shop Workers

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Section 4: Victim Services and Victim Care

The Ministry of Justice Victim and Witness Information website will signpost you to the services available in your area by entering a post code. Funding for this website comes through the Police and Crime Commissioners office.

Visit Victim and Witness Information

Victim personal statement:

The Victim Personal Statement gives victims an opportunity to explain how the crime has affected them, physically, emotionally, psychologically, financially or in any other way.

Claiming compensation:

Visit Victim and Witness Information.

Other industry related support services:

Suzy Lamplugh Trust                    

Victim Support                              

Retail Trust                         

Grocery Aid - Colleagues working in any area of the industry can access support. This includes manufacturing, supermarkets, independent retailers, wholesalers, distribution, sales and all support functions. Visit their website or call 08088 021 122.

Restorative Justice:

Restorative Justice is a process that allows people affected by crime to communicate with the person responsible and can result in a face to face meeting. It can be powerful in cases of retail crime for both employees and employers.

For employees, Restorative Justice can allow them to discuss the impacts of the crime, repair the harm caused by it and build their confidence in the workplace. 

For employers, working restoratively can help you to understand how employees are affected by retail crime, and to work with them to find solutions which work for everybody in the store. 

Restorative Justice can also reduce reoffending rates by helping the person responsible to understand the impact of their actions. 

The Victims’ Code provides helpful information on Restorative Justice and how this can be used to support a victim of crime. 

More information can be found on the Restorative Justice Council website

Here is a video by Restorative Justice charity Why me? on how Restorative Justice can work for cases of retail crime.

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