People are the heart of retail.
The industry is the largest private sector employer with around 3 million jobs and a further 2.7 million in UK supply chains. As the industry continues to transform, we aim to support retail’s role as a provider of more highly skilled jobs, and as a driver for equity, diversity and inclusion, representing the customers it serves and the colleagues that make up the industry’s vibrant workforce.
New technologies are helping create more efficient businesses, better customer experiences, and an evolution in the retail workforce. Upskilling is vital to harness this and support new business models. Leaders will need to maximise the opportunities and mitigate the risks.
The industry is committed to delivering lifelong learning opportunities and investing in apprenticeships and training. The BRC offers leadership development for retailers and advocates for a coordinated approach to employment, skills and training policies. Collaboration with government is in the backbone of this work.
Skills
Helping you identify, develop and deliver future skills needs and influence the government’s skills landscape
Equity, Diversity and Inclusion
Developing inclusive workplaces and tackling the challenges that prevent workplace equity
Workforce Evolution
Supporting retailers to harness new technology for more innovative, customer focused and efficient businesses
People Content

Sustainability Masterclass: Developing and delivering your strategy

How to Integrate Nature into your Sustainability Strategy

Learning Forum – September Meetup

HR Technical Call with RPC LLP on Employment Rights Bill

Immigration changes announced – July 2025

BRC responds to the Low Pay Commission consultation

Politicians and PCCs support #ShopKind

Government publishes Employment Rights Bill Implementation Roadmap

DBT invites BRC to participate in Day-One Rights roundtables

UK's Trade Strategy & Responsible Business

Belonging at Bravissimo: The Data Journey

Government publishes industrial strategy

Member Feedback Request - Guaranteed hours provisions

The Four Lenses in Retail Leadership: Working Through the Friction

PM's Office writes to BRC to set out importance of retail

BRC meets with Conservative Lords to discuss Employment Rights Bill

BRC Meets House of Lords Team on Employment Rights Bill

Government announces further skills reforms

HR Technical Call - Supreme Court Ruling on Interpretation of the Equality Act 2010
