People
Promoting equity, diversity and inclusion, delivering skills requirements and supporting workforce evolution
People are the heart of retail.
The industry is the largest private sector employer with around 3 million jobs and a further 2.7 million in UK supply chains. As the industry continues to transform, we aim to support retail’s role as a provider of more highly skilled jobs, and as a driver for equity, diversity and inclusion, representing the customers it serves and the colleagues that make up the industry’s vibrant workforce.
New technologies are helping create more efficient businesses, better customer experiences, and an evolution in the retail workforce. Upskilling is vital to harness this and support new business models. Leaders will need to maximise the opportunities and mitigate the risks.
The industry is committed to delivering lifelong learning opportunities and investing in apprenticeships and training. The BRC offers leadership development for retailers and advocates for a coordinated approach to employment, skills and training policies. Collaboration with government is in the backbone of this work.
Skills
Helping you identify, develop and deliver future skills needs and influence the government’s skills landscape
Equity, Diversity and Inclusion
Developing inclusive workplaces and tackling the challenges that prevent workplace equity
Workforce Evolution
Supporting retailers to harness new technology for more innovative, customer focused and efficient businesses
People Content
BRC Learning Forum - Next gen leaders: accelerating talent through peer learning
BRC Learning Forum - Proving learning impact: Analytics, measurement and ROI
Building Flexible Work Models & Resilient Teams
BRC Leaders Summer School 2026
BRC CEO Exchange Forum on Cyber Security
BRC Learning Forum - Skills for tomorrow: Building a Future-Ready Workforce
Scaling AI adoption across your organisation
BRC Response to Modernising the Agency Work Regulatory Framework Consultation
Building bench strength before you need it
Consultation Tracker - Employment Rights Act
Feedback Request: Acas Code of Practice and Manager Training
Call for Evidence - TUPE Regulations
Collective redundancies consultation - Slidedeck
Request for Input - Guidance on Increased Sexual Harassment Obligations
BRC Roundtable with DWP on Growth and Skills Levy and Youth Employment - Meeting Note
For Review - Flexible Working Draft Response
Consultation Launched on Misuse of NDAs
DRAFT Consultation response - Agency Work Framework
Trade Union Access - government responds and launches new consultation