People
Promoting equity, diversity and inclusion, delivering skills requirements and supporting workforce evolution
People are the heart of retail.
The industry is the largest private sector employer with around 3 million jobs and a further 2.7 million in UK supply chains. As the industry continues to transform, we aim to support retail’s role as a provider of more highly skilled jobs, and as a driver for equity, diversity and inclusion, representing the customers it serves and the colleagues that make up the industry’s vibrant workforce.
New technologies are helping create more efficient businesses, better customer experiences, and an evolution in the retail workforce. Upskilling is vital to harness this and support new business models. Leaders will need to maximise the opportunities and mitigate the risks.
The industry is committed to delivering lifelong learning opportunities and investing in apprenticeships and training. The BRC offers leadership development for retailers and advocates for a coordinated approach to employment, skills and training policies. Collaboration with government is in the backbone of this work.
Skills
Helping you identify, develop and deliver future skills needs and influence the government’s skills landscape
Equity, Diversity and Inclusion
Developing inclusive workplaces and tackling the challenges that prevent workplace equity
Workforce Evolution
Supporting retailers to harness new technology for more innovative, customer focused and efficient businesses
People Content
BRC Leadership Essentials [October Cohort]
BRC Retail Masters 2027
BRC Leadership Essentials [January Cohort]
Consultation Tracker - Employment Rights Act
Final Response - Equal Pay and Pay Discrimination
Growth and Skills Levy - October 2026 Update
Government provides update on fire and rehire reforms
Enhanced Dismissal Protections for Pregnant Workers and New Mothers - Government Update
CPO meeting with DWP on Apprenticeships
Input Received: Member Feedback Request - Unsocial Hours
Employment Status Consultation Published
Draft response - Equal Pay and Pay Discrimination
Skills England - Occupational Standards Call for Evidence
Acas Consultation Launched: Requests for Flexible Working Code of Practice
Member Feedback Request: Retail Pay for Unsocial Hours
Input Received: Member Feedback Request - Changes to Right to Work Scheme
Employment Rights Act Implementation: What's coming in October?
The Work Couch: Preventing sexual harassment: What does "all reasonable steps" mean for consumer brands and retailers?
Final Response - Workplace Monitoring Technologies