People are the heart of retail.

The industry is the largest private sector employer with around 3 million jobs and a further 2.7 million in UK supply chains. As the industry continues to transform, we aim to support retail’s role as a provider of more highly skilled jobs, and as a driver for equity, diversity and inclusion, representing the customers it serves and the colleagues that make up the industry’s vibrant workforce.

New technologies are helping create more efficient businesses, better customer experiences, and an evolution in the retail workforce. Upskilling is vital to harness this and support new business models. Leaders will need to maximise the opportunities and mitigate the risks.

The industry is committed to delivering lifelong learning opportunities and investing in apprenticeships and training. The BRC offers leadership development for retailers and advocates for a coordinated approach to employment, skills and training policies. Collaboration with government is in the backbone of this work.

People Content

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Event
Roundtable
Reception

BRC Climate Action Week: Drinks Reception and Keynote Address

Thu 9 October
18:00 - 20:00
The Form Rooms
Event
Roundtable
Reception

CEO Exchange Forum: Future-Fit Customer Experience

Thu 9 October
15:00 - 18:00
The Form Rooms
Event
Masterclass
Learning Programme

Sustainability Masterclass

Tue 7 October
09:30 - 16:30
The Form Rooms
Event
Masterclass
Learning Programme

How to Integrate Nature into your Sustainability Strategy

Thu 11 September
09:00 - 17:00
The Form Rooms
Event

Learning Forum – September Meetup

Wed 10 September
15:30 - 19:00
The Form Rooms, 22 Tower Street

Acas publishes new strategy for 2025–2030

27 Aug 2025
Member Access
Meeting Note

CEO Call Notes | Sir David Bell, Vice Chair of Skills England | 19th August

20 Aug 2025
Member Access
Article

Skills Update - August 2025

18 Aug 2025
Member Access
Article

Employment Rights Bill Engagement with DBT - Fire & Rehire and Trade Unions

15 Aug 2025
Blog

From Carbon to Nature: Evolving Your Retail Sustainability Approach

12 Aug 2025
Article

Low Pay Commission: Updated Remit and NLW Estimates for April 2026

05 Aug 2025
Member Access
Briefing

Employment Rights Bill - July 2025 Update

30 Jul 2025
Member Access
Article

BRC submission to consultation on VAT treatment of business donations

24 Jul 2025
Member Access
Consultation

Parental leave and pay review call for evidence

23 Jul 2025
Member Access
Briefing

Skilled worker route changes come into effect

22 Jul 2025
Article

Member Value Statement 2025

22 Jul 2025
Article

Skills landscape - request for input

18 Jul 2025
Member Access
Article

HR Technical Call - Employment Rights Bill - July 2025

16 Jul 2025
Member Access
Article

BRC hosts Sarah Olney MP at member roundtable

16 Jul 2025
Article

Government will pilot changes to sick notes

14 Jul 2025