People
Promoting equity, diversity and inclusion, delivering skills requirements and supporting workforce evolution
People are the heart of retail.
The industry is the largest private sector employer with around 3 million jobs and a further 2.7 million in UK supply chains. As the industry continues to transform, we aim to support retail’s role as a provider of more highly skilled jobs, and as a driver for equity, diversity and inclusion, representing the customers it serves and the colleagues that make up the industry’s vibrant workforce.
New technologies are helping create more efficient businesses, better customer experiences, and an evolution in the retail workforce. Upskilling is vital to harness this and support new business models. Leaders will need to maximise the opportunities and mitigate the risks.
The industry is committed to delivering lifelong learning opportunities and investing in apprenticeships and training. The BRC offers leadership development for retailers and advocates for a coordinated approach to employment, skills and training policies. Collaboration with government is in the backbone of this work.
Skills
Helping you identify, develop and deliver future skills needs and influence the government’s skills landscape
Equity, Diversity and Inclusion
Developing inclusive workplaces and tackling the challenges that prevent workplace equity
Workforce Evolution
Supporting retailers to harness new technology for more innovative, customer focused and efficient businesses
People Content
BRC Leaders Summer School 2026
BRC CEO Exchange Forum on Cyber Security
BRC Learning Forum - Skills for tomorrow: Building a Future-Ready Workforce
The investment that keeps paying dividends: from Summer School to the shop floor
The Skills Supply Chain: Where HR, L&D, and the Business Collide
Impact of AI on the Retail Workforce
DRAFT consultation response: recognition code of practice and e-balloting unfair practices
Ethnicity and Disability Pay Gap Reporting - Government Response to Consultation Published
BRC Draft Response - Fire and Rehire Consultation
Employment Rights Act Implementation - What's Coming in April?
Harassment Protections at Oliver Bonas
Government Publishes Low Pay Commission Remit
Guidance on Gender Pay Gap and Menopause Action Plans Published
HR Directors - March 2026
Member Query Request: Cost of Trade Union Activity
Government announces Growth & Skills Levy reforms and Youth Employment package
Belonging & Wellbeing: Superdrug and Savers Pregnancy Loss Guide for Managers
HR Directors Meeting Agenda - 17 March
BRC Response to ACAS Consultation: Right to Time Off for Trade Union Activity