Workforce Evolution

The evolution of new retail business models, digital technologies and automation is not only reshaping roles within retail but the nature of retail workforces. The pandemic also sparked a structural shift in how and where work takes place - retailers are now competing for talent with new business models and remote working options. The workforce has never been as varied as it is today, with full-time and part-time employees, temporary and more flexible contracts.

Responding to the evolving nature of work, the government has committed to updating employment law to ensure employment practices are aligned with the needs of the modern economy. Emerging policies will have significant implications for the retail industry, which supports 5.7 million jobs. By actively engaging with these developments, retailers can help ensure that the evolving landscape not only provides better protection for workers but also remains fit for purpose for employers.