As new technology, changing consumer behaviour and intense competition continue to transform retail, we estimate there could be up to 900,000 fewer jobs by 2025. Our ‘Better Jobs’ vision sets out the future retail workplace which will see jobs in retail become higher skilled, more productive and better paid. 

Through the HR Community, members can help drive and benefit from this vision. 

For examples of recent policy wins on behalf of members from this and other communities, check out our Member Value Statement.


  • HR Directors 
  • HR Managers 
  • HR Specialists - L&D/Talent/Pay & Reward/Employee Relations 
  • Associate Members

Community Manager

Luiza paludo Gomes

Policy Advisor - HR

Luiza manages the HR community. She has over 6 years of experience working in other trade bodies. Prior to the BRC, she worked at the Recruitment and Employment Confederation and UKHospitality, leading on labour and skills shortages, immigration and food and safety policies. Luiza is an overseas qualified lawyer and worked as a civil litigator in Brazil before relocating to the UK.

Contact Luiza by email.