Aiming for higher-skilled, better-paid roles.
As new technology, changing consumer behaviour and intense competition continue to transform retail,we estimate there could be up to 900,000 fewer jobs by 2025. Our ‘Better Jobs’ vision sets out the future retail workplace which will see jobs in retail become higher skilled, more productive and better paid.
Through the HR Community, members can help drive and benefit from this vision.
For examples of recent policy wins on behalf of members from this and other communities, check out our Member Value Statement.
Objectives
Influencing key aspects of the Employment Rights Bill, to maximise employment opportunities, investment, and growth.
Shaping the forward agenda for Skills England, ensuring Apprenticeship Levy reform is fit for purpose and skills gaps are addressed.
Supporting members with the evolution of jobs in retail, with a higher skilled workforce.
Delivering the objectives of the D&I Charter, to ensure retail is a forward-thinking, inclusive industry where everyone has an opportunity to thrive.
Functions
The following key roles and the teams that report into them:
HR Directors
HR Managers
HR Specialists - L&D/Talent/Pay & Reward/Employee Relations
Associate Members
Current Campaign
Latest Content
- Member Access
FeaturedArticleConsultation Tracker - Employment Rights Act
03 Feb 2026 - Member Access
ConsultationBRC Response to Fire and Rehire Consultation
01 Apr 2026 - Member Access
ConsultationBRC Response to Trade Union Recognition and Derecognition Code of Practice
01 Apr 2026
ArticleLow Pay Commission consultation 2026 launched
01 Apr 2026
Associate InsightSix Key Steps to Prepare for the Employment Rights Act 2025
01 Apr 2026
ArticleRetail doesn't work in silos. Neither should your leaders
01 Apr 2026- Member Access
ArticleSurvey Open: HR Benchmark Q1 2026
01 Apr 2026 - Member Access
ArticleDRAFT consultation response: recognition code of practice and e-balloting unfair practices
26 Mar 2026
ArticleEthnicity and Disability Pay Gap Reporting - Government Response to Consultation Published
25 Mar 2026
Associate InsightIs your Employee relations strategy ‘Employment Rights Act’ ready?
25 Mar 2026
Upcoming Events
EventLeadership ProgrammeBRC Leaders Summer School 2026
Mon 1 Jun - Fri 31 JulThe Form Rooms, London
EventBRC Learning Forum - Skills for tomorrow: Building a Future-Ready Workforce
Tue 19 May10:00 - 11:00Teams
EventWebinarBuilding bench strength before you need it
Wed 29 April11:00 - 12:00Livestorm
EventExternal EventRoundtableThe Skills Supply Chain: Where HR, L&D, and the Business Collide
Tue 28 April09:00 - 13:00The Form Rooms, 22 Tower Street
EventWebinarImpact of AI on the Retail Workforce
Wed 15 April11:00 - 12:00Livestorm
EventWebinarThe investment that keeps paying dividends: from Summer School to the shop floor
Tue 14 April09:30 - 10:30Livestorm
EventHR Technical Call on ERA Flexible Working Consultation
Wed 8 April11:00 - 12:00Teams
What our members say

I am chair of the HR Directors meeting and find it so beneficial to have all the fantastic content the BRC provide. In an ever changing landscape including from an employment perspective. It is also helpful to hear from my peers how they are tackling key issues, best practice and what is on their mind.

I have found the BRC HR Community extremely valuable since starting in my role. The range of offerings provided to us, from networking, to making bold D&I commitments as a sector, to providing real time advice about government policy, is incredibly helpful when navigating the challenging dynamics of being a large employer in the retail/hospitality space. The fact they truly understand and listen to our needs sets them apart.

The BRC HR community has proved really valuable not only for myself but also the wider HR team. A special highlight are a range of online and in person events where you can easily connect with fellow professionals across the retail industry and share views and learnings on all areas of your work. Colleagues in other companies are often happy to continue conversations afterwards and the BRC are really helpful in facilitating these connections and discussions. Supplementing this are various news updates and resource sharing through the BRC team. I highly appreciate the rich discussion the HR community and the BRC ongoingly brings!
Community Manager

Luiza Paludo Gomes
Policy Lead - HR and D&I | BRC
Luiza manages the HR community. She has over 6 years of experience working in other trade bodies. Prior to the BRC, she worked at the Recruitment and Employment Confederation and UKHospitality, leading on labour and skills shortages, immigration and food and safety policies. Luiza is an overseas qualified lawyer and worked as a civil litigator in Brazil before relocating to the UK.
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