Joint BRC and CMA in person meeting on AI at the CMA

 

An Invitation from Helen Dickinson (BRC) and Karen Croxson (CMA)

 

AI and Agentic AI in Retail: Opportunities, Trust and Customer Experience

Balancing competition, consumer protection, growth and innovation. 

 

Join us for a roundtable discussion at the CMA's London offices on how AI is changing the retail industry - co-chaired by BRC Chief Executive Helen Dickinson and CMA Chief Data, Technology and Insight Officer, Karen Croxson 

 

Date: Wednesday 4 November 
Time: 3.30pm - 5pm 
Location: CMA Canary Wharf office, 25 Cabot Square, London E14 4QZ 

 

This interactive session is an opportunity for retailers to share how they are exploring AI and agentic AI, what it could mean for their businesses and customers, and the practical regulatory questions it raises.

 

We are inviting senior leaders in the Legal and Technology Communities. You are welcome to extend the invitation to marketing colleagues.

 

Discussion will centre around: 

 

• retailers’ experience of using AI and how it provides new routes to customers and retail opportunities
• use cases for AI to engage customers, improve services and drive growth 
• whether there are trade-offs between growth, innovation, competition and consumer protection
• building customer trust and confidence, and ensuring clear accountability as AI adoption accelerates
• emerging issues
• the CMA AI guidance – is anything more needed