Responding to the publication of the Government’s Guaranteed Hours cost analysis, Helen Dickinson, Chief Executive of the BRC, said:
“The scale of these costs raises serious questions about whether the Guaranteed Hours reforms will actually deliver value for workers, with the cost to employers appearing hugely disproportionate to the benefits for employees. These estimates also only tell part of the story, as retailers will have to fork out hundreds of millions of pounds to update their HR and payroll systems.
“These costs could not come at a worse time. Retailers have already been forced to make difficult decisions following the £6.5bn increase in employment costs over the past two years from higher National Insurance Contributions and the National Living Wage, on top of the additional costs businesses will face from other measures in the Employment Rights Act. Adding further costs when youth unemployment is soaring risks being a hammer blow to young people’s job prospects, at precisely the time businesses across the country need to be creating more opportunities.
“The Government should focus on tackling genuinely insecure work without punishing responsible businesses or undermining the availability of the flexible jobs that so many workers value.”
Latest press releases
Press ReleaseChancellor must act to stem rising inflation
16 Sep 2026
Press ReleaseRetail jobs tank as employment costs soar
15 Sep 2026
Press ReleaseRetailers call for ‘a Scottish Budget for Shoppers’
10 Sep 2026
Press ReleaseRetail targets 100,000 jobs to tackle youth unemployment
08 Sep 2026
Press ReleaseConsumer demand cools as summer ends
08 Sep 2026
Press ReleaseSluggish footfall shows why retail needs Budget boost
04 Sep 2026
Press ReleaseBRC calls on Chancellor to raise NICs threshold to “boost job creation”
03 Sep 2026
Press ReleaseShop price inflation reaches two year high
01 Sep 2026
Press ReleaseBusiness calls for Food Price Cap to be scrapped
31 Aug 2026
Press ReleaseRetailers call for reform as packaging charges double in one year
30 Aug 2026
Find out more...

Become a member
Our members come with many different needs. To reflect this, we offer three membership types: Retail Member, Associate Member and Trade Association Member.

Take the next step in your leadership journey
Leadership development for individuals and learning teams—retail-specific programmes that build confidence and impact.
See what's coming up
We host 300+ calls, webinars and in-person events to bring our community together.

Harness best-in-class Market Intelligence
Robust data, benchmarks and monitors to help you track performance and make informed business decisions
