Must-Win People Transformation Battles in 2027: Retail's Operating Model Reckoning
This event is for Senior HR & Transformation Leaders.
This event is exclusive to BRC Retail Members and by invitation only.
As part of our Marsh x BRC collaboration series we are bringing together a small group of senior HR and transformation leaders for a high impact workshop to help you ready your Retail Operating Model for an AI-enabled world.
Retail is facing a sharp reset in 2027 and beyond. To stay competitive, retain key talent and drive efficiencies, we must redesign the work, workforce and workplace, and the expectation is on HR as a true enabler of change. This session will bring together insights from recent retail webinars and turn them into a practical working conversation on what matters most.
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What we will cover
- The major trends shaping retail business strategy, people strategy and performance
- How those trends are impacting the operating model
- The key challenges and pain points emerging for HR and transformation leaders
- Prioritisation of the issues that matter most
Agenda
- 11.15 - 11.30 Coffee & Registrations
11.30 - 11.40 Welcome & Introduction
Tom Ironside, Director of Policy, BRC - 11.40 - 12.00 Around the room
Rebecca Jordan, Op Model & Org Design Lead, Mercer - 12.00 - 12.30 Retail trends and their impact on business performance and employee experience: recapping insights from our webinars
Marsh - 12:30 - 13.15 Operating Models in Retail must change: Identifying key challenges across your operating system
Marsh - 13.15 - 13.45 Lunch and networking
- 13.45 - 14.45 Your must-win battles for 2027: Prioritising what to do and where to start
Marsh - 14.45 - 15.00 Final reflections and thanks
BRC & Marsh
Meet the Speakers
Tom Ironside
Director of Policy
Tom leads the Business & Regulation team covering a broad range of business cost and reputational issues including property, planning, regeneration, taxation, crime, employment, diversity and risk and safety.
He joined us in 2008 bringing previous experience in a range of public sector policy roles and began his career at the Local Government Commission leading reviews of local authorities' structure and electoral arrangements.
Kelvyn Sampson
Marsh UK Industries - Retail, Leisure & Hospitality Leader
Kelvyn Sampson joined Marsh’s UK Industries leadership team in January 2023, leading the Retail, Food & Beverage, and Leisure practice.
With over 26 years of experience, Kelvyn has a proven track record of providing risk management, advisory and risk-transfer solutions to clients across various industries. His expertise enables him to develop tailored strategies that help clients mitigate risks and seize opportunities.
Recently, Kelvyn led the development of Marsh McLennan’s 2025 UK Retail Leaders Report, Leading through Disruption: Achieving Retail Resilience. Based on interviews with over 700 senior UK retail industry executives, the report highlights the significant challenges currently facing the sector, explores future growth opportunities, and identifies strategies to address these short-term risks.
Known for his collaborative approach and deep industry knowledge, Kelvyn is committed to delivering exceptional value to both clients and colleagues.
Prior to joining Marsh, Kelvyn led the GB Retail, Leisure, and Hospitality practice at Willis Towers Watson.
Rebecca Jordan
Op Model & Org Design Lead, Mercer
Rebecca Jordan is Mercer's Op Model & Org Design Lead, specialising in strategic people transformations that ready her clients for the future of work. This involves designing work for an AI-powered future, refining team structures and the skills needed for success, and developing people strategies to deliver business goals and enhance the employee value proposition. Becky also brings deep HR functional and culture change expertise to embed these strategic, organisational, and behavioural changes sustainably.
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