We welcome the proposals as a means of bringing clarity to energy bill payers
Our response to Ofgem's call for input on the proposed regulation of third party intermediaries in the non- domestic energy market can be found below. This forms part of our wider work on tackling the increase in energy business costs.
Summary of our response
- The BRC welcomes Ofgem’s proposals to regulate Third Party Intermediaries, recognising the important role reputable TPIs play in helping businesses navigate the complex non-domestic energy market.
- Greater transparency is needed so retailers can understand how TPIs are remunerated, what services are provided and whether recommendations are genuinely aligned with customer interests.
- Standardised pre-contract information would help businesses compare TPIs on quality, value, service standards and competence, rather than relying mainly on reputation or expected cost savings.
- Clearer complaints handling, accountability and independent redress are essential so retailers are not left navigating uncertainty between suppliers and intermediaries when issues arise.
- Ofgem should prioritise mandatory commission disclosure, minimum conduct and service standards, and measures that reward good customer outcomes rather than simply contract placement.
- While TPI regulation will not directly reduce wholesale prices, policy costs or network charges, it can improve market confidence, competition and procurement decisions at a time of significant cost pressure for retailers.
