BRC Learning Forum - Proving learning impact: Analytics, measurement and ROI

Our next virtual session tackles one of the most persistent challenges in L&D. How do we prove learning is actually working, and tell that story in a way stakeholders trust?

What's on the Agenda

• Clarify what "impact" means in your context, whether that's learner, team, or business, and translate it into measurable outcomes
• Define a simple set of leading and lagging indicators to evaluate learning beyond attendance and completions
• Share practical approaches to data collection across surveys, manager input, and performance signals that are proportionate and repeatable
• Build confidence in telling the impact story by turning data into insight, decisions, and stakeholder-ready narratives
• Identify one or two actions each organisation can take to strengthen evaluation in the next 30 days

Key Questions

• What's the smallest set of measures that would convince your key stakeholders learning is working?
• Which leading indicators best predict capability shift, whether that's confidence, application, manager observation, or quality metrics?
• How do we design evaluation in from the start rather than bolt it on at the end?
• How can we combine learning data with operational and performance data responsibly and ethically?
• What's a realistic way to estimate ROI, or "value", without over-claiming?

Before You Join

Take a moment to reflect on how your organisation currently measures learning impact, and where you feel the gaps are. Your insights will make the discussion richer.

Let's work together to build evaluation practices that move us beyond completion rates and into genuine impact.

Not part of the Learning Leads Forum yet?

This forum is open exclusively to BRC Retail Members and is perfect if you work in learning, HR, or talent, or simply have a passion for learning. It’s a space to share insight, hear from experts, and come together on common topics and challenges—all for the benefit of tackling issues collectively. If you’d like to join, please contact our Head of Learning, Vicki Young, through the email link below.