Retail Reimagined: Insights, Innovation, and Customer Connection in 2025

26 March, 2025, 12:30 - 17:00

As the retail landscape continues to evolve at an unprecedented pace, staying ahead requires sharp insights, bold innovation, and a relentless focus on customer experience. This half-day event brings together retailer members from our customer community to explore the trends, technologies, and strategies shaping the future of retail in 2025 and beyond. 

Featuring expert-led sessions from industry leaders, including Google and Mastercard, and insights from the British Retail Consortium (BRC), this event provides actionable takeaways to address pressing challenges and seize emerging opportunities.

What to Expect: 

• Expert Insights: Gain a comprehensive understanding of the economic, technological, and consumer trends that will impact retail success in 2025. 

• Innovative Strategies: Learn how advancements in AI, search, and personalisation are transforming customer journeys and operational efficiency. 

• Actionable Takeaways: Discover practical solutions for enhancing customer loyalty, optimising omnichannel experiences, and driving sustainable growth. 

• Networking Opportunities: Connect with peers and industry leaders to share ideas and build valuable relationships. 

Join us for this engaging and collaborative event designed to inspire, inform, and equip retail leaders with the tools needed to thrive in the year ahead. Together, let’s reimagine the future of retail.